Dedicated, enthusiastic, goal-oriented, professional with solid Marketing experience in an Events oriented environment. Highly capable of working in a face past environment while providing client services with a keen attention to details. Exceptional experience in communication and interpersonal skills and establishing strong support with colleagues and individuals of diverse cultures and backgrounds gained from working with large Corporate Security Divisions.·
Facilitated pre-game events including on-field Parades, Batting Practice Experience and Group Hospitality Areas. Maintained seat visit programs and ensure gifts/memorabilia were delivered to guests during game duration. Staff Guest Service booth locations throughout ballpark and managed lost and found process.
Answered/filtered questions from Fans on baseball game/events. Anticipated needs and proactively helped staff and guests as needed. Provided resolutions to game day issues in a timely, professional manner.
Utilized practicing knowledge of Ballpark policies to ensure the safety of all guest and employees. Created unified messaging of public relations efforts in conjunction with advertising campaigns by working closely with marketing peers. Responded to requests for information from media or designated appropriate spokesperson or information source.
Created a friendly environment and superior level of customer experience for staff and guests. Provided all phases of customer service on Braves Game Day which included, Braves' promotional information and handouts, escorted guests to reserve seating, provided directions to fans at arena, provided escort service at end of games to designated locations. Responsible for service quality control in The Battery on game days. Assisted in special projects and all other duties assigned by Manager.
Promoted to Staff Ambassador April 2016.
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