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Contracted Customer Service for the HomeDepot Resume Example

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CONTRACTED CUSTOMER SERVICE FOR THE HOMEDEPOT
Summary
Skills
  • Report creation
  • Credit card payment processing
  • Clerical support
  • Call center experience
  • Product organization
  • Fleet dispatching
  • Technologically savvy
  • Problem-solving abilities
  • Promotional support
  • Customer relations
  • Courteous demeanor
  • High-energy attitude
  • Store maintenance
  • In-store support
  • Route management
  • Office equipment proficiency
  • Retail sales customer service
  • Adaptive team player
  • Conflict mediation
  • Shipping and receiving understanding
  • Materials transport
  • System implementation
  • Quality control
  • Process improvement
  • Delivery order fulfillment
  • Problem resolution
  • Relationship development
  • Coolant flushes
  • Brake systems knowledge
  • Diagnostic Assessment
  • Hazardous waste management
  • Electrical understanding
  • Drivability issues
  • Engine repair
  • Suspension systems understanding
  • Electrical circuits diagrams
  • Tire mounting and balancing
  • Hazmat knowledge
  • Vendor relations
  • Maintenance scheduling
  • Troubleshooting skills
  • Troubleshooting and diagnostics
  • Mostly small engines .
  • Tool knowledge for automotive and electrical (small knowledge but some understanding)
Experience
06/2020 - CurrentContracted Customer Service for the HomeDepotCompany Name | City, State
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assessed customer needs and upsold products and services to maximize loyalty and PRO sales.
  • Assisted approximately customers each with [Product or Service] questions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Documented conversations with customers to track requests, problems and solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Answered inbound calls and directed to designated individuals or departments.
  • Answered customer questions and addressed concerns, resulting in less in complaint callbacks.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
07/2019 - 12/2019Retail Sales Specialist ManagerCompany Name | City, State
  • Worked with off-site locations to find desired items for customers.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Implemented ongoing staff development to help employees achieve better growth potential.
  • Recruited, interviewed and hired talented people offering experience and key selling capabilities to company.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Oversaw daily staffing needs and handled scheduling for all employees of the store.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Boosted security throughout store to reduce shrink and discourage theft.
  • Provided in-depth information on product features so customers could make educated buying decisions.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Trained and coached sales associates for store locations.
01/2018 - 07/2019Counter Sales RepresentativeCompany Name | City, State
  • Researched product inventory and applicability of warehouse merchandise to direct customers to appropriate items.
  • Applied technical and practical knowledge to handle customer requests to fulfill orders.
  • Reported backorders and material discrepancies to manager.
  • Operated tools and equipment to assemble hydraulic, water, industrial and air hoses.
  • Verified quantities and quality of received material into inventory.
  • Established sales goals and strategies that contributed to increased growth in sales and profitability.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Supported all sales team members to drive growth and development.
  • Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
01/2017 - 10/2018CashierCompany Name | City, State
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Helped customers find specific products, answered questions and offered advice.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
Education and Training
09/2016GED
Lanier Technical College | City
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Resume Overview

School Attended

  • Lanier Technical College

Job Titles Held:

  • Contracted Customer Service for the HomeDepot
  • Retail Sales Specialist Manager
  • Counter Sales Representative
  • Cashier

Degrees

  • 09/2016 GED

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