Contracted Customer Service for the HomeDepot Resume Example
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CONTRACTED CUSTOMER SERVICE FOR THE HOMEDEPOT
Summary
Skills
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Experience
06/2020 - CurrentContracted Customer Service for the HomeDepotThe Hertz Corporation | High Point , NC
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assessed customer needs and upsold products and services to maximize loyalty and PRO sales.
- Assisted approximately customers each with [Product or Service] questions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Documented conversations with customers to track requests, problems and solutions.
- Reviewed account and service histories to identify trends and issues.
- Answered inbound calls and directed to designated individuals or departments.
- Answered customer questions and addressed concerns, resulting in less in complaint callbacks.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
07/2019 - 12/2019Retail Sales Specialist ManagerHilton Worldwide | Carson , CA
- Worked with off-site locations to find desired items for customers.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Processed payments and maintained accurate drawers to meet financial targets.
- Implemented ongoing staff development to help employees achieve better growth potential.
- Recruited, interviewed and hired talented people offering experience and key selling capabilities to company.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Oversaw daily staffing needs and handled scheduling for all employees of the store.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
- Boosted security throughout store to reduce shrink and discourage theft.
- Provided in-depth information on product features so customers could make educated buying decisions.
- Answered questions about current promotions and resolved issues according to store policies.
- Trained and coached sales associates for store locations.
01/2018 - 07/2019Counter Sales RepresentativeO'Reilly Auto Parts | City , STATE
- Researched product inventory and applicability of warehouse merchandise to direct customers to appropriate items.
- Applied technical and practical knowledge to handle customer requests to fulfill orders.
- Reported backorders and material discrepancies to manager.
- Operated tools and equipment to assemble hydraulic, water, industrial and air hoses.
- Verified quantities and quality of received material into inventory.
- Established sales goals and strategies that contributed to increased growth in sales and profitability.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Supported all sales team members to drive growth and development.
- Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
01/2017 - 10/2018CashierMurphy USA | City , STATE
- Assisted with purchases, locating items and signing up for rewards programs.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Helped customers find specific products, answered questions and offered advice.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
Education and Training
09/2016GED
Lanier Technical College | City
Lanier Technical College | City
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Resume Overview
School Attended
- Lanier Technical College
Job Titles Held:
- Contracted Customer Service for the HomeDepot
- Retail Sales Specialist Manager
- Counter Sales Representative
- Cashier
Degrees
- 09/2016 GED
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