Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Skilled at improving processes, maximizing team productivity and reducing costs to achieve sustainable nursing home operations. Familiar with employee motivation and retention strategies, resident relations and accreditation requirements. Experienced Registered Nurse with over 10 years of experience in Healthcare Management. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Multi-talented professional nurse educator consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Patient-focused professional nurse with expertise in leading interdisciplinary teams within fast-paced clinical environments. Well-versed in planning and directing daily functions and improving delivery of patient care. Excellent communicator with ability to align nursing services with patient needs.

  • Strong clinical judgment
  • Decision Making
  • Case Management
  • Multidisciplinary Team Collaboration
  • Professional Development
  • Quality Assurance
  • Staff Development
  • Organizational Skills
  • Strategic Planning
Work History
05/2019 to 01/2020 Contract Psychiatric Registered Nurse Cadia Healthcare | Middletown, DE,
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability.
  • Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom re-occurrence.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Orientation and training for new clinical and support staff
  • Administered medication and treatments to patients to observe and record responses.
  • Monitored vital signs, nutritional intake and signs and symptoms of complications to report deviations to supervisor.
  • Provided direct quality care to patients by monitoring, recording and evaluating psychiatric conditions.
  • Performed patient assessments to monitor expected response to medications, altering treatment plans as needed.
  • Applied nursing expertise to meet needs of patients in challenging maximum security environment.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Oriented and adapted quickly to new 13 week assignment as float RN on multiple units
  • Coordinated RN response to emergencies in less than 3 minutes on wide spread campus setting
07/2017 to 04/2019 Interim Director of Nursing Absolut Care | East Aurora, NY,
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Direct day-to-day administrative and operational functions for home health and private duty home health providing guidance and leadership and collaborated with Rehabilitation Director to provide holistic care to patients in their home settling.
  • Participated in weekly management team meetings to discuss patient status, census changes and patient or staff complaints or concerns
  • Increased Star rating from 4 to 4.5 Stars according to CMS website
  • Direct day-to-day administrative and operational functions for home health agency providing guidance and leadership to over 30 employees.
  • Evaluated new admissions
  • Developed measures to control costs by obtaining orders for generic wound supplies
10/2014 to 05/2017 Private Duty Divisional Nursing Manager Good Samaritan Home Care | City, STATE,
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Established digital records for paper documentation for all patients to allow ease of correction for new orders and medications changes.
  • Established, revised, or updated format for nursing care plans making them available in patient's homes.
  • Initiated methods to ensure compliance with state and federal laws regarding supervision and training of unlicensed staff.
  • Cross training of established nursing support staff to provide care to all patients to prepare for emergencies or disaster situations
  • Decreased rate of catheter infections though implementation of infection control protocols
  • Decreased rate of unplanned hospitalizations by 15%
01/2008 to 09/2008 Assistant Director of Nursing Life Care Center Of Omaha | City, STATE,
  • Collaborated with staff, management and external groups to coordinate patient care.
  • Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
  • Performed rounds to observe care and interview staff, residents and families.
  • Established new policies and updated existing policies to improve standard of care for patients
  • Participated in Risk management meeting (SNAR) Skin issues or wounds, Nutritional concerns, Admissions, and Re-admissions from hospital.
  • Planned and workload to 50-person nursing staff to direct patient care.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
  • Direct day-to-day administrative and operational functions for 128-bed skilled nursing facility , providing guidance and leadership to over 100 employees.
Expected in 02/2015 Master of Science | Nursing Education Chamberlain University, Downers Grove, IL GPA:
  • Member of Sigma Tau Alpha Honory Sorority
  • Graduated summa cum laude
Expected in Bachelor of Science | Nursing Creighton University, Omaha, NE GPA:
Expected in Bachelor of Science | Human Services Counseling Wayne State College, Wayne, NE GPA:
  • Minored in Psychology and Sociology

Registered Nurse NE61544

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Resume Overview

School Attended

  • Chamberlain University
  • Creighton University
  • Wayne State College

Job Titles Held:

  • Contract Psychiatric Registered Nurse
  • Interim Director of Nursing
  • Private Duty Divisional Nursing Manager
  • Assistant Director of Nursing


  • Master of Science
  • Bachelor of Science
  • Bachelor of Science

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