LiveCareer-Resume

Contact Customer Service Rep resume example with 2+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Skills

Experienced in-

  • Customer support
  • Documentation and reporting
  • Inbound phone calls
  • Telephone etiquette
  • Computer proficiency
  • Complaint resolution
  • Logging call information
Education
Valdosta State University, Valdosta, GA, US Valdosta, GA Expected in Associate of Science : Communications/Biology - Some College. - GPA :
Satellite Senior High School Satellite Beach, FL Expected in 05/2016 High School Diploma : - GPA :
Work History
Marcus Corporation - Contact Customer Service Rep.
Appleton, WI, 09/2020 - 01/2021
  • Learned and maintained in-depth understanding of company information, providing knowledge and answering calls. Have own office, worked remotely.
  • Followed up with customers about resolved issues and completed and resolved complaints to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Edited letters and written material for correspondence.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Interacted with customers by phone, email, to provide information.
The Tjx Companies, Inc. - Front Desk Clerk
Cottage Grove, MN, 06/2020 - 09/2020
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization, organized files in office.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Temp. Position
Country Manor - Merchandise Sales Associate
MN, State, 02/2019 - 11/2019
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Processed accurate credit, debit, check and cash sales transactions for customer orders per day.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits, high ratings in this area.
CDC Government NAF - Childcare Teacher's Assistant
City, STATE, 03/2018 - 11/2018
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Implemented curriculum to enhance classes with learning-focused activities.
  • Managed food inventory for center in accordance with nutritional guidelines.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Allowed for ample outdoor recreation time to support physical development.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
NAF Government Military Lodges - Guest Service Rep. /Front Desk Reservation Clerk
City, STATE, 05/2017 - 02/2018
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Collected room deposits, fees and payments.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Updated customer accounts with add-on room charges, minibar use and room service.
  • Worked in two Military Lodging facilities.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Valdosta State University, Valdosta, GA, US
  • Satellite Senior High School

Job Titles Held:

  • Contact Customer Service Rep.
  • Front Desk Clerk
  • Merchandise Sales Associate
  • Childcare Teacher's Assistant
  • Guest Service Rep. /Front Desk Reservation Clerk

Degrees

  • Associate of Science
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: