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Contact Customer Service Rep. Resume Example

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CONTACT CUSTOMER SERVICE REP.
Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Skills

Experienced in-

  • Customer support
  • Documentation and reporting
  • Inbound phone calls
  • Telephone etiquette
  • Computer proficiency
  • Complaint resolution
  • Logging call information
  • Microsoft applications proficiency
  • Type 45 wpm
Work History
Contact Customer Service Rep.09/2020 to 01/2021Company Name, City, State
  • Learned and maintained in-depth understanding of company information, providing knowledge and answering calls. Have own office, worked remotely.
  • Followed up with customers about resolved issues and completed and resolved complaints to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Edited letters and written material for correspondence.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Interacted with customers by phone, email, to provide information.
Front Desk Clerk06/2020 to 09/2020Company Name, City, State
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization, organized files in office.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Temp. Position
Merchandise Sales Associate02/2019 to 11/2019Company Name, City, State
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Processed accurate credit, debit, check and cash sales transactions for customer orders per day.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits, high ratings in this area.
Childcare Teacher's Assistant03/2018 to 11/2018Company Name, City, State
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Implemented curriculum to enhance classes with learning-focused activities.
  • Managed food inventory for center in accordance with nutritional guidelines.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Allowed for ample outdoor recreation time to support physical development.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
Guest Service Rep. /Front Desk Reservation Clerk05/2017 to 02/2018Company Name, City, State
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Collected room deposits, fees and payments.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Updated customer accounts with add-on room charges, minibar use and room service.
  • Worked in two Military Lodging facilities.
Education
Valdosta State University, Valdosta, GA, US, City, StateAssociate of Science, Communications/Biology - Some College.
Satellite Senior High School, City, StateHigh School Diploma, 05/2016
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Resume Overview

School Attended

  • Valdosta State University, Valdosta, GA, US
  • Satellite Senior High School

Job Titles Held:

  • Contact Customer Service Rep.
  • Front Desk Clerk
  • Merchandise Sales Associate
  • Childcare Teacher's Assistant
  • Guest Service Rep. /Front Desk Reservation Clerk

Degrees

  • Associate of Science , Communications/Biology - Some College.
    High School Diploma , 05/2016

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