Contact Customer Service Rep resume example with 2+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Skills
Experienced in-
- Customer support
- Documentation and reporting
- Inbound phone calls
- Telephone etiquette
- Computer proficiency
- Complaint resolution
- Logging call information
Education
Valdosta State University, Valdosta, GA, US Valdosta, GA Expected in ā ā Associate of Science : Communications/Biology - Some College. - :
Satellite Senior High School Satellite Beach, FL Expected in 05/2016 ā ā High School Diploma : - :
Work History
Marcus Corporation - Contact Customer Service Rep.
Appleton, WI, 09/2020 - 01/2021
Appleton, WI, 09/2020 - 01/2021
- Learned and maintained in-depth understanding of company information, providing knowledge and answering calls. Have own office, worked remotely.
- Followed up with customers about resolved issues and completed and resolved complaints to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Edited letters and written material for correspondence.
- Used Microsoft Word and other software tools to create documents and other communications.
- Interacted with customers by phone, email, to provide information.
The Tjx Companies, Inc. - Front Desk Clerk
Cottage Grove, MN, 06/2020 - 09/2020
Cottage Grove, MN, 06/2020 - 09/2020
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization, organized files in office.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Temp. Position
Country Manor - Merchandise Sales Associate
MN, State, 02/2019 - 11/2019
MN, State, 02/2019 - 11/2019
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Processed accurate credit, debit, check and cash sales transactions for customer orders per day.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits, high ratings in this area.
CDC Government NAF - Childcare Teacher's Assistant
City, STATE, 03/2018 - 11/2018
City, STATE, 03/2018 - 11/2018
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Implemented curriculum to enhance classes with learning-focused activities.
- Managed food inventory for center in accordance with nutritional guidelines.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Allowed for ample outdoor recreation time to support physical development.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
NAF Government Military Lodges - Guest Service Rep. /Front Desk Reservation Clerk
City, STATE, 05/2017 - 02/2018
City, STATE, 05/2017 - 02/2018
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collected room deposits, fees and payments.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Updated customer accounts with add-on room charges, minibar use and room service.
- Worked in two Military Lodging facilities.
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Resume Overview
School Attended
- Valdosta State University, Valdosta, GA, US
- Satellite Senior High School
Job Titles Held:
- Contact Customer Service Rep.
- Front Desk Clerk
- Merchandise Sales Associate
- Childcare Teacher's Assistant
- Guest Service Rep. /Front Desk Reservation Clerk
Degrees
- Associate of Science
- High School Diploma
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