Consumer Affairs Representative Resume Example
Highly organized Communications Specialist with 28 years in the communications field. Areas of expertise include , managing, interpersonal communication, administration, marketing, standard office desktop and strong decision-making skills.
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Recipient of "Welch's Seeds Of Success Award" in 2012. The Seeds of Success Awards Celebrate those who deliver exceptional results in an exceptional way. Employee's who demonstrate focus, speed, winning, innovation and engagement.
Principle responsibility is to document all consumer issues via phone and through Welch's website while providing outstanding oral and written communication services along with maintaining a 98% rate in retaining Welch's consumers.
Telephone Techniques
Calming Upset Customers
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Resume Overview
School Attended
- SUNY Empire State College
- SUNY Jamestown Community College
- Gannon University
Job Titles Held:
- Consumer Affairs Representative
Degrees
- 2013 Bachelor of Science : SUNY Empire State College - Business Administration
2008 Associate of Science : SUNY Empire State College - Communications
2000 Certificate : SUNY Jamestown Community College
1997 Select One : Gannon University - Access 97 I & II
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