Ambitious student pursuing Human Resource Management degree eager to contribute developed knowledge in Human Resource role. Skilled in [Skill] and [Skill] in [Type] settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Skills
Outlook, Microsoft Office, Excel, Word and PowerPoint
Understanding of both Windows and Mac OS
Fluency in Office Ally, Practice Mate, Digital RX and EHR
Delegation Skills
Creative Problem-Solving
Organization-time management, prioritization, planning and attention-to-detail
Actively listening to staff
Adaptability
Analytical Decision Making
Teamwork
Trustworthiness
Experience
02/2019 to Current
Consultant/Retail CoachEnvision Healthcare – Torrance, CA,
Provide one-on-one support, in center, via video chat and over the phone including education on portion control and how to implement strategies for behavior change to help drive weight loss and health improvement; including self-monitoring, planning for social events and incorporating more physical activity into their lives.
Work with each individual member to identify their strengths, challenges and personal goals to create unique weekly menu and activity plans to fit their needs.
Deliver positive, highly motivational moments throughout the clients weight loss journey.
Outreach with potential new clients, as well as past clients, through email, phone and marketing techniques.
Boosted customer satisfaction with proactive initiatives focused on improved engagement and better service resolutions.
Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Identified appropriate solutions to minimize issues and quickly solve problems.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Increased sales on consistent basis by developing key customer relationships.
to
Administrative Medical AssistantSunrise Counseling Center – City, STATE,
Implementing diagnostic and procedural coding for billing insurance claims.
Handling any and all administrative duties including, but not limited to scheduling new patients, handling phone calls, preparing and maintaining medical records, and maintaining the waiting room and office.
Understanding and knowledge of HIPPA compliance.
Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Scheduled and confirmed patient appointments for diagnostic and consultation services.
Updated group medical records and technical library to support smooth office operations.
Prepared and sent financial statements to support bookkeeping functions.
Conducted patient intake interviews to collect medical information and insurance details.
Compiled physical and digital documents, charts and reports to meet business and patient need.
Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
Created and maintained accurate and confidential patient files according to regulatory mandates.
Oversaw collection of admission, billing and processing documents to meet organizational expectations.
Confirmed patient information, collected copays and verified insurance.
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In-Store Visual Merchandising LeadSoma – City, STATE,
Assist with onboarding and certifying new employees to ease the transition of joining the sales team.
Spearhead all aspects of the store regarding all visual responsibilities to increase stroe sale and reinvent the store appearances.
Responsible for day to day operations of the store, including reconciling all cashiers draws, all opening and closing duties and training new employees.
Supervised up to 10 employees on merchandising team.
Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
Updated store with completely new floor plan to offer customers more visually pleasing product experiences.
Created retail displays to highlight particular products and drive sales according to corporate strategy.
Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
Exceeded customer satisfaction by finding creative solutions to problems.
Education and Training
Expected in 08/2021
Master of Science: Human Resource Management Stony Brook University - , GPA:
3.87 GPA
SHRM National Student Member
Expected in 01/2020
Bachelor of Arts: History Stony Brook University - , GPA:
Major in History
National Society of Leadership and Success Member
Activities and Honors
Certifications
Member of The National Society of Leadership and Success, Sigma Alpha Pi
Adult and Pediatric First Aid/CPR/AED Certified
Additional Information
Immersive and first hand experiences working alongside different cultures. Took part in three separate study abroad programs in different areas of the world throughout undergrad education. Was exposed to diverse social and cultural environments, people, and experiences. Gained an anthropological perspective that can be utilized in conjunction with standard practices to further enrich knowledge, understanding, and empathy; while assimilating untold benefits throughout the professional environment.
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