LiveCareer-Resume

consultant resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

A safety and customer centric professional who loves to help others and enjoys variety in work. A dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, ensures safety, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills
  • Project analysis
  • Software troubleshooting
  • Content management system
  • Reports and documentation
  • Employee supervision and motivation
  • Outstanding communication skills
  • Reliable
  • Performance improvements
  • Public interaction
  • Training and coaching
  • Administrative tasks
  • Marketing
  • Safety procedures
  • Good work ethic
  • Microsoft Office
  • Conflict resolution
  • Decision-making
Experience
03/2022 to Current
Consultant Livingston Intl Atlanta, GA,
  • Assisted in developing and implementing different workflows and communication processes.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Built sustainable relationships and engaged customers by going extra mile.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Consulted with customers regarding needs and addressed concerns.
  • Completed high volume of outbound calls per day with above-average conversion rate.
09/2021 to 03/2022
Store Manager Little Professor Homewood, AL,
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
07/2019 to 06/2021
Property Manager Optivest Properties Indio, CA,
  • Handled resident complaints and expedited maintenance requests.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Updated tenant and unit information to keep current in housing database.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Exercised direct supervision over property staff.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Met with prospective tenants to show property and assess applications or sign leases.
10/2017 to 12/2018
Assistant Manager The Luxottica Group Spokane, WA,
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Completed inventory audits to identify losses and project demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Education and Training
Expected in 05/2012 to to
High School Diploma:
Spencer High School - Columbus, GA
GPA:

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Resume Overview

School Attended

  • Spencer High School

Job Titles Held:

  • Consultant
  • Store Manager
  • Property Manager
  • Assistant Manager

Degrees

  • High School Diploma

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