Consultant Assistant To Executive Director Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

More than 5 years' skilled experience directly assisting the Executive Director of a national non-profit, coordinating and implementing all administrative procedures. Driven to improve results. Strong abilities to garner team buy-in to organizational changes and drive forward progress of organization, process efficiency and data integrity. Successful history developing fundraising and event intelligence to improve operational planning and marketing communications. Knowledgeable about best practices, policies, and system implementation.

  • Budget development
  • Grants and contracts
  • Financial analysis
  • Marketing communications
  • SOP proficiency and staff training
  • Executive planner and coordinator
  • Database, report, and spreadsheet development
  • Data quality assurance processes
  • Facility and resident issue resolution
  • Customer service excellence
Work History
01/2012 to Current Consultant/Assistant to Executive Director Ibero-American Action League, Inc. | Geneva, NY,
  • Arranged board meetings for [Job title]s and coordinated resources for use by all attendees
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using [Software] and [Software]
  • Implemented database design and data modules including Fundraising, Account Codes, and eMarketing
  • Wrote and maintained technical and functional specifications to document database intentions and requirements
  • Coordinated and implemented effective training for over [Number] [Type] professionals to improve [Type] processes
  • Surpassed annual revenue targets by over $[Number] through effective oversight of daily operations and strategic initiative implementation
  • Gathered, analyzed and compiled data into reports to be distributed to appropriate personnel
  • Drove strategic improvements to enhance operational and organizational efficiencies
  • Spearheaded successful business development initiatives aligned with company's strategy and core competencies
  • Updated and maintained membership database on consistent basis
  • Met with [Job title] and provided staff support to attain organizational goals
  • Strengthened [Type] and [Type] operations by proactively managing and optimizing [Area of expertise]
  • Mapped and updated data entry process in order to train personnel on accurate entry
    Entered data daily and ran reports/datasets; exported, analyzed, and formatted reports
    Managed marketing communications, training, and process to successful completion
  • Acted as system administrator for personnel and assistant project manager throughout initial system configuration and development which lead to the successful launch
  • Loaded data into system for proper implementation of the administration, account codes, donations, and purchases modules; as well as designed/developed eMarketing module
  • Analyzed, designed and tested, accurate and easily understood Standard Operating Procedures (SOPs), after programming, in order to improve office process efficiency
07/2017 to 05/2018 Residential Coordinator Virginia State University | City, STATE,
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents
  • Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes
  • Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs
  • Solved grievances and complaints by collaborating with residents
  • Liaised between community programs and residents and counseled [Number] community and assisted living residents
  • Promoted positive relations between residents and staff
  • Enforced policies and safety standards through building and room rounds
  • Provided swift and knowledgeable emergency support in line with campus crisis protocols
  • Developed team communications and information for [Type] meetings
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
03/2015 to 08/2015 (Acting) Assistant General Manager/HR Liaison City Of Petersburg, Public Works | City, STATE,
  • Developed and analyzed Excel spreadsheets for HR recruiting, HR budget analysis, PO/invoice tracking, and in-depth utility billing reports, edits, and conversions
  • Analyzed human resource budget appropriations to determine which vacancies could be recruited for without exceeding full-time and/or part-time budgets by fiscal year-end
  • Delivered report of recommendations for financial direction as well as process efficiency measures which would prevent schedule and budget overruns, once implemented
  • Documented system-wide standard operating procedures (SOPs) in order to accurately capture many nuances necessary to update, edit, bill, and answer customer questions
  • Designed report tracking to receive properly edited reports by monthly billing deadlines
  • Efficiently completed large, automated fiscal year PO and invoice workbooks in Excel
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations
Expected in 12/2013 Executive Graduate Certificate | Human Resource Management Strayer University, Washington, DC GPA:
Expected in 09/2011 MBA | Public Administration, Strategic Management Strayer University, Washington, DC GPA:

GPA: 3.5

Expected in 05/1997 Bachelor of Science | Business Information Systems & Decision Sciences Virginia State University, Petersburg, VA GPA:

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Resume Overview

School Attended
  • Strayer University
  • Strayer University
  • Virginia State University
Job Titles Held:
  • Consultant/Assistant to Executive Director
  • Residential Coordinator
  • (Acting) Assistant General Manager/HR Liaison
  • Executive Graduate Certificate
  • MBA
  • Bachelor of Science