Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

SAP Training Design & Development / Change Management Web-Based Training (WBT). Broad experience in assisting companies of all sizes realize their goals through the design, development and delivery of effective ERP (SAP and Oracle) training. Builds strong client relationships at all management levels to maintain and enhance client relationships. Highly experienced in creating and managing training functions and teams. Has built a Change Management offering from scratch for a national IT/management consultancy. Successful able to juggle multiple tasks and projects simultaneously. Excellent business knowledge within the financial services, retail, technology, and healthcare industries, among others.

  • Student & learning assessments
  • Course design & development
  • Curriculum implementation
  • Education plans
  • Learning modalities
  • Change Management / ADDIE
  • Reports and documentation
  • Project analysis
  • Project Implementation
  • Staff management
  • Customer relationship management
  • Issue resolution
  • Analysis
  • Assessments
  • Project management
  • Vendor sourcing
  • Collaboration
Consultant, Advisory Services, 06/2017 to Current
ComcastFlint, MI,
  • Developed and managed project schedules and evaluated progress toward important milestones at every phase of project.
  • Coordinated with project managers across multiple departments to align development timelines, plan testing and work with client representatives.
  • Updated senior leaders and stakeholders on key project milestones with regular verbal and written reports.
  • Oversaw and supervised onsite and offsite consultant teams and liaised between team and business executives.
Senior Manager, 08/2013 to 06/2017
Vmware, Inc.Braselton, GA,
  • Brought projects in on-time and in accordance with budget and quality standards.
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
  • Created project plans with established timelines for integral phases, assigned to appropriate teams, managed workflow and achieved RFP submissions and completion deadlines on or before schedule.
  • Completed full-scale project plans, including overseeing engineering activities and design processes.
  • Communicated with clients to convey deadlines, scope of work and potential challenges throughout project timeline.
Manager, 06/2009 to 08/2013
Ryan, LlcDetroit, MI,
  • Led daily scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
  • Managed multiple internal and outside scrum teams, ensuring effective collaboration and communication.
  • Worked with project owners and end users to prioritize feature development and enhancements based on critical paths and business needs.
  • Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.
  • Evaluated projects for issues, alleviating problems and distractions to meeting team goals.
  • Documented new features and strategies as well as user stories and criteria for acceptance.
  • Delegated tasks to each team member, regularly assessing workloads to complete tasks on time and within project parameters.
SAP Education Consultant, 06/2007 to 06/2009
Groupm, TX,
  • Developed curriculum and learning materials to increase comprehension.
  • Implemented employee training programs to improve performance and productivity.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Created effective training course objectives, course content and all materials.
  • Analyzed each department's training needs and developed new training programs based upon data collected.
ERP Training Academy Manager, 06/2005 to 08/2006
National Financial Partners Corp., NJ,
  • Planned SAP and Oracle ERP education programs and set ambitious program goals to establish targets for achievement.
  • Devised and monitored program budgets to minimize spending and justify fund utilization.
  • Improved quality of instruction by assessing program successes and improving deficient areas.
  • Evaluated effectiveness of training programs and recommended improvements to upper management.
  • Prepared custom training course materials and presentations for corporate training.
  • Chose qualified instructors aimed at providing engaging and thought-provoking learning environments.
  • Delivered impactful training to corporate customers nationwide.
Director, Account Services, 07/2003 to 06/2005
Allianz Travel, STATE,
  • Oriented, trained, and directed staff to achieve objectives.
  • Improved training to reduce knowledge gaps and eliminate performance roadblocks.
  • Oversaw staff, financials and key performance indicators to manage business operations.
  • Recruited, hired and trained employees on operations and performance expectations.
Vice President, 07/2002 to 07/2003
Whitlock E-Business Solutions, STATE,
  • Handled client accounts through entire lifecycle, executing contracts, providing customer service and advising on methods for maximizing return from services provided.
  • Networked with potential customers at national conferences to identify business development techniques and new revenue streams.
  • Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
Vice President of User Experience, 07/1999 to 07/2002
  • Hired and managed employees to maximize productivity while training staff on best practices and protocol.
  • Determined performance goals and offered tactics for achieving milestones.
  • Oversaw all aspects of business expansion objectives and opportunities, including new market exploration, product development and overseas production possibilities.
  • Supervised daily operations of multi-million dollar divisional operation.
Principal Consultant, SAP, 05/1997 to 07/1999
  • Assessed employees through on-site observation and interviews to determine strengths and weaknesses in skill/work performance, methods and team functions to determine training needs for a Fortune 500 international client.
  • Maximized productivity with design, development, and delivery of onsite SAP training for business users from sales, finance, operations, and human resources.
  • Managed a team of 10 SAP training consultants.
Education and Training
Master of Education: Instructional Design & Technology, Expected in
The University of Virginia - Charlottesville, VA,
Bachelor of Science: Education, Expected in
Longwood University - Farmville, VA,
  • Lead multiple, successful IT design/build and consulting engagements for Fortune 50 firms as a consultant.
  • Sold and Managed ERP (SAP and Oracle) Training / Education Services to ERP commercial and federal clients/vendors, including American Airlines, GE, Raytheon, and Wal Mart.
  • Designed and developed SAP training courses for SAP America, CSC, Inc. and PwC clients.
  • Managed the ERP Academy, staff, and its $3m P&L at CSC, Inc..
  • Designed and developed a Web-Based Training (WBT) course for the State of Virginia’s Department of Health and the Center for Disease Control (CDC).
  • Designed a training course for the Federal Aviation Administration (FAA).
  • Designed, developed, and delivered a training curriculum/program for a national direct marketing firm.
  • Managed a $1.5M SAP training project for PricewaterhouseCoopers (PwC) and delivered the training solution on time and within budget.
  • Built and managed an award-winning training team at a national big-box retailer.
  • Built a new Training design & development team to develop WBT for store-level personnel.
  • Managed 25 professional trainers who delivered skills training curricula to client's 800+ claims division employees.
  • Lead the sales function as a Vice President, Whitlock e-Business Solutions.
  • Provided executive leadership for a $10M an IT design and development consulting firm.
  • Lead the User Experience team as Vice President, User Experience, iXL Inc.
  • Managed Fortune 500 client engagements as well as start-up clients, supervising 25 consultants.
  • Accountable for budget/P&L, and providing consulting services to iXL’s key accounts.
  • Built and developed a new Educational Services / Change Management business unit for $6M IT consulting firm, as a Senior Director at Hyperion Associates.
  • Sold, and Project Managed SAP Change Management and End-User Training projects within PwC’s Management Consulting & Change Management unit.
  • Managed Fortune 500 client training projects of $1M+ in Training revenue per engagement.

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School Attended

  • The University of Virginia
  • Longwood University

Job Titles Held:

  • Consultant, Advisory Services
  • Senior Manager
  • Manager
  • SAP Education Consultant
  • ERP Training Academy Manager
  • Director, Account Services
  • Vice President
  • Vice President of User Experience
  • Principal Consultant, SAP


  • Master of Education
  • Bachelor of Science

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