Experienced self-starter who is highly customer service-oriented, organized and possesses strong time management skills. Qualified Customer Service Rep with 13 years in a detail-oriented customer service and call center environments; offering a record of successful job performance through problem solving and experience developing and implementing innovative solutions.
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Customer Assistance
Customer Service
Customer Interface
Participated in various incentive programs and contests designed to support achievement of production goals.Opened and assigned new client accounts.Researched and resolved billing and invoice problems.Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.
Human Resources
Top 3% of class highest GPA.
3.86 GPA
International Scholar Laureate Scholar
SHRM Atlanta Chapter
GPA: 3.86 Business, Marketing and Communications Business Administration and Organizational Development Finance and Business Development
Society of Human Resource Management
International Scholar Laureate Scholar
The National Society of Collegiate Scholars
Mary Kay Consultant
Advanced mathematical aptitude, Superior communication skills, Cheerful and energetic, Resolution-oriented, Dependable and reliable, Savvy negotiator, Exceptional multi- tasker,Personnel training and development, Excellent interpersonal and coaching skills, Calm under pressure, Complex problem solving, Customer relations, Excellent quantitative skills, Critical thinker, System checks and troubleshooting, Hardware support and troubleshooting, Mac and PC expert, Resourceful,People-oriented, Excellent time management skills,Collaborative,
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