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Consultant Resume Example

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CONSULTANT
Professional Summary
Skills
  • Client Relationships
  • User support
  • Processes and procedures
  • Team Leadership & Development
  • Relationship-Building
Work History
Consultant, 12/2016 to Current
CRN, LLC – Wilmington, NC
  • Conferred with existing and potential customers to assess requirements and propose optimal solutions.
  • Devised strategies to improve organization efficiency and optimize group management.
  • Broadened improvement initiatives, troubleshooting problems for corrective action.
  • Took detailed notes and kept records of program and performance progress, education initiatives and leadership.
  • Developed strategic component development plans to support future projects.
  • Contributed to success of client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs and management systems.
  • Leveraged on-site observation and personal interviews to identify team and individual strengths.
  • Created detailed roadmaps of action items and project goals and provided reporting and analysis to inform budgeting and planning.
  • Initiated success of client's organization by improving performance, motivation, job satisfaction, hiring practices, Type programs and management systems.
  • Collaborated with clients to develop and shape budgets, processes, business intelligence and strategies.
  • Developed comprehensive business cases to analyze costs, benefits, ROI and TCO of proposed solutions.
  • Conducted meetings with clients to determine project intent, requirements and budgets.
  • Authored detailed work plans to meet business priorities and deadlines.
  • Reviewed internal systems and organized training plans to address areas in need of improvement.
  • Developed service plans in consultation with clients, and performed follow-ups assessing quantity and quality of services.
  • Provided outstanding service to clients to maintain and extend relationship for future business opportunities.
Sales Associate, 05/2020 to 12/2020
7-Eleven – Oakland, MD
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Maintained records related to sales, returns and inventory availability.
  • Tracked stock using company inventory management software.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared cash deposits up to $Amount with zero discrepancies.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Educated associates on market trends and stayed up-to-date on forecasts and Industry news.
  • Maintained customer satisfaction while handling Type product returns quickly and professionally.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Processed product returns and assisted customers with other selections.
  • Educated customers on promotions to enhance sales.
  • Solved customer challenges by offering relevant Type products and services.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Front Desk Clerk, 12/2017 to 02/2019
Golden Host Resort – Sarasota, FL
  • Planned coverage needs and organized services to support incoming special events.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Maintained transaction security by verifying payment cards against identification.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Collaborated with Type and Type team members to handle guest requirements from check-in through check-out.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including Type and Type to promote quick remediation.
  • Entered customer data using Type software and updated information whenever patrons changed rooms.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Used Software to process reservations, check-ins and check-outs.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Resolved service-related problems and documented actions in system.
  • Sorted mail and other important data upon Job Title's absence, promoting quick delivery of all messages to recipients.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Education
High School Diploma: College PrepSouthern High School - Oakland, MD
General StudiesGarrett College - Mchenry, MD
Tourism And Travel Services Marketing OperationsBoyd Travel School - Pittsburgh, PA
CosmetologyPittsburgh Beauty Academy - Pittsburgh, PA
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Resume Overview

Companies Worked For:

  • CRN, LLC
  • 7-Eleven
  • Golden Host Resort

School Attended

  • Southern High School
  • Garrett College
  • Boyd Travel School
  • Pittsburgh Beauty Academy

Job Titles Held:

  • Consultant
  • Sales Associate
  • Front Desk Clerk

Degrees

  • High School Diploma : College Prep
    General Studies
    Tourism And Travel Services Marketing Operations
    Cosmetology

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