Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Focused [Job Title] with proven record of outperforming sales objectives, exceeding service standards and outpacing performance goals. Solid [Industry] background with in-depth knowledge of related practices and market fluctuations. Motivated, team-oriented and enthusiastic about using skills to boost sales and support company success. Capable [Job Title] with proven history of enhancing [Industry] operations. Proficient in best practices, leadership strategies and employee motivation to boost productivity and job performance. Well-coordinated in addressing problems, investigating root causes and implementing successful resolutions. Multi-tasking Consultant well-known for successfully taking projects from beginning stages to completion. Polished and professional offering proficiency in [Type] technology. Commended for consistently meeting new technical challenges and finding solutions to satisfy customer needs. Hardworking Consultant gifted at turning prospects into clients by delivering exceptional presentations. Engaging and personable with expertise managing key milestones and delivering exemplary customer service. Outstanding motivator possessing first-rate intercommunication skills to work at all levels of organization. Talented Consultant with excellent client oversight, issue resolution and presentation skills. Highly effective at juggling multiple tasks and projects. Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization. Adept individual with more than [Number] years of consulting for [Type] organizations. Determined and experienced in building lucrative client relationships and implementing effective processes and procedures. Team Leader experienced in directing activities in [Type] setting. Talented at developing strategies, setting goals and training employees. Confident and decisive when communicating goals and vision to succeed. First-class problem solver with excellent interpersonal skills. Operations Specialist with experience developing realistic solutions to assure satisfactory consumer and customer experiences. Fluency in [Language] and [Language]. Committed to resolving problems and maintaining accurate metrics and reports. Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team. Forward-thinking Operations Specialist bringing [Number] years of expertise in [Area of expertise] for [Industry] sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in [Software] and [Software]. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction. [Job Title] with over [Number] years of successful experience in [Skill] and [Skill]. Recognized consistently for performance excellence and contributions to success in [Industry] industry. Strengths in [Skill] and [Skill] backed by training in [Area of study]. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].

  • Documented and resolved [Issue] which led to [Results].
  • Supervised team of [Number] staff members.
  • Resolved product issue through consumer testing.
  • Collaborated with team of [Number] in the development of [Project name].
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Problem Resolution
  • Project Management
  • Budgeting /Financial Planning
  • Reporting capabilities
  • Knowledgeable in [System]
  • Processes and procedures
  • Team Leadership & Development
  • Client Relationships
  • Strategic Planning
  • Interpersonal Communication
  • Team Development
  • Team Leadership
  • Market Research
  • Budgeting
  • Sales
  • Scheduling
  • Sales Goals
  • Fundraising
  • Travel Research
  • Special Needs Travelers
  • Overseas Tours
  • Hotel Accommodations
  • Global Destinations
  • Executive Travel
  • Travel Arrangements
  • Itineraries
  • Client Amenities
  • Mentoring and training
  • Multitasking abilities
  • Marketing
  • Business Development
  • Marketing Materials
  • Marketing Communications
  • Prospecting Clients
  • Pricing structures
  • Fact checking
  • Research methods
  • Sales forecasting
  • Database Management
  • Communications management
  • Customer demographics
  • Process Improvement
  • Account Management
  • Business Solutions
  • Product Development
  • Business Planning
  • Marketing Programs
  • Product and service knowledge
  • Lead prospecting
  • Sales and Marketing
  • Payment processing
  • Leadership
  • Time management
  • Persuasive communication
  • [Industry] expertise
  • Interpersonal communication skills
  • Customer service
  • Client Service
  • [Type] marketing
  • Product promotions
  • Customer Relations
  • Problem solving strength
  • Performance improvement
  • Staff Training
  • Consulting
  • Ability to Lead
  • Industry Processes
  • Financial Management
  • Staff Management
  • Operations management
  • Project Documentation
  • Negotiation
  • Business administration
  • Contract Management
  • Flexibility
  • Planning and Execution
  • Presenting Information
  • Telecommunications
Work History
04/1994 to Current Consultant Awarepoint | Newtown, PA,
  • Contributed to continuous improvement of [Business Name] based on learning from ideas, client implementation, and previous experiences.
02/2010 to 03/2021 Freelancer Hong Kong Trade Development Council | City, STATE,
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Assisted customers by answering questions and fulfilling requests.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in [Type] and [Type] products.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Discussed [Product or Service] with customers, outlined restrictions and educated on policies.
04/1980 to 03/1993 Director of Meeting & Travel American Institute Of Certified Public Accountants | City, STATE,
  • Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
  • Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
  • Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.
  • Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
  • Analyzed business needs while soliciting customer feedback for process improvements.
  • Tasked to turn around low-growth operation by solidifying workflow processes, strengthening client relationships and improving communications supporting client advocacy.
  • Worked with [Type] and [Type] leaders to arrange schedules based on production requirements and available resources.
  • Drove service planning for [Location] and analyzed utilization data to improve service.
  • Aided in CMC development launch tasks, including [Task] and [Task].
  • Supported trouble sites to mitigate obstacles and foster successful client delivery.
  • Created organization's mission and vision statements for use by all employees.
  • Delegated assignments based on [Type] plans, project needs and knowledge of individual team members.
  • Confirmed company documentation met ISO requirements and day-to-day operations followed documentation.
  • Assisted company executives during decision-making process by compiling daily reports to suggest corrective action.
  • Mitigated costs while collaborating with vendors to manage inventory items.
  • Directed oversight of contract testing labs, remote labs and [Type] labs, and coordinated quality control policies and practices.
  • Assisted with creation of marketing strategy and advertising initiatives used to promote company to community members.
  • Developed processes and procedures for [Product or Service] production.
  • Developed impactful and strategic partnerships with [Type] clients to drive business development.
  • Analyzed and created [Type] section for regulatory filings in [Location] markets and delivered feedback to [Type] agencies.
  • Utilized trends in [Type] marketplaces to create solutions and refine business strategies.
  • Created and applied new business analytics and reporting tool across [Number] sites.
  • Optimized processes and supervised [Number] employees, including overseeing administration, budgeting, sales and scheduling protocols.
  • Directed work of key [Type] and [Type] team members to create cutting-edge [Area of expertise] work.
  • Directed work of lighting and sound crews to coordinate efficient production operations.
  • Optimized operational processes by developing company-wide analytics tool to address client-specific metrics.
  • Hired and directed teams of [Number] employees to achieve daily and long term operations and business goals.
  • Trained and managed team of [Number] developers and discussed issues to provide resolution and apply best practices.
  • Evaluated live broadcasts to assess signal strength, content and compliance with FCC standards, protecting station revenue and preventing legal concerns.
  • Negotiated $[Amount] purchase and delivery of boiler tubing.
  • Made recommendations for changes in funding process and policies based on data and judgment.
  • Chaired technical leadership group in directing process development and technology transfer activities within technical operations and CMO manufacturing facility.
  • Determined ideal film locations, attained permits and planned shots to achieve intended results.
  • Directed staff of [Number] personnel and managed budget totaling $[Amount] annually.
  • Assessed final products to check quality and consistency with creative vision.
  • Reached conformity with product quality specifications by suggesting [Type] corrective actions.
  • Managed daily operations while overseeing [Number] locations to foster increased productivity.
  • Assisted leadership with launch of start-up to achieve [Result].
  • Established performance goals for each department and provided feedback on methods for reaching those milestones.
  • Resolved all issues efficiently, which in turn enhanced customer satisfaction ratings.
  • Developed and maintained positive relationships with employees.
Expected in 05/1979 Associate of Arts | Business Communcation Metropolitan Business College, Seattle, WA, GPA:
  • National Association of Social Workers
  • American Institute of Certified Public Accountants
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School Attended

  • Metropolitan Business College

Job Titles Held:

  • Consultant
  • Freelancer
  • Director of Meeting & Travel


  • Associate of Arts

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