Business focused professional with a passion for healthcare and patients. Leverage experience and expertise to help
businesses execute on their strategic initiatives. Experience in managing experience design and human-centered focused
projects, strategy planning, logistical planning and execution, strategic change management, corporate communications,
project management, and learning design. Known for an innate ability to diagnose problems and develop creative
solutions tailored for each organization. Extensive experience leading teams and developing team members at varying
levels in their career, as well as being able to work in complex organizations.
09/2015 to Current
ConsultantSlalom Consulting － New York Washington, DC, NY
Most significant projects
§ National Audit Firm - Led an experience design initiative to understand what people do, how they work
and the systems they use.
Showed leadership where gaps existed and how to close those gaps to increase
productivity and foster positive working relationships across the organization.
Managed an innovative and
creative team as we used a user-centric design approach to gain a greater understanding of the major
audiences represented, and developed a plan to effectively roll out a new service desk to the organization.
Managed client relationship and responsible for final deliverable delivery.
National Healthcare Insurer - Led the corporate communications workstream.
communications activities to support of awareness and adoption of the upcoming implementation.
dynamic communications, thinking outside the box to promote the benefits of the new system in addition
to the impact to the organization and its customers.
Conducted pulse checks and executive interviews to
understand level of involvement and stakeholder engagement, making adjustments along the way as needed.
National Healthcare Insurer - Led an organizational change management assessment.
Met with executives
and managers to understand organizational impacts of the upcoming change.
Provided a research-based
analysis with recommended activities to support the upcoming multi-year roadmap.
Global Pharmaceutical Organization - Led the change management, communications, and project
management work streams.
Developed a strategic change strategy coupled with a dynamic communications
plan to target global audiences at various levels of maturity, including the executive team.
messaging and organizational sponsorship to create awareness of the change and provide employees with
resources to understand why it was happening and the impact to them and the organization.
surveys and in person interviews to take a pulse of the change, and made changes based on feedback.
02/2013 to 08/2015
Senior ConsultantDeloitte Consulting － New York, NY
Most significant projects.
National Healthcare Provider - PM for Time and Capability Assessment.
Created and executed an activity
survey for 60+ employees.
Developed and executed a skills assessment for the CFO and direct reports.
Managed the project work plan and supporting activities.
Provided an analytical based recommendation for
a business partner model transition.
Regional Healthcare Provider - Managed the development and implementation of a strategic change
management, communications, staffing, and recruitment strategy for a re-organization under the CFO.
Supported the implementation for a Finance Business Partner Model throughout the organization with an
aggressive transition timeline.
National Pharmacy - Change Management and Communications Site Lead for the Mid-Atlantic States
during a Pharmacy transformation.
Planning, development, and management of a comprehensive national
communications strategy across the organization.
Supported the internal communications team with ideas
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and execution for patient communications.
Quantified training impact and tracked completion for 5k+
Supported go-live activities including daily communications to company c-suite, executive
leadership, and impacted users.
Regional Healthcare Provider - Change Management and Communications lead during an Epic
implementation spanning 5 locations across a regional health system.
Supported executives, clinical staff,
Created dynamic communications to promote engagement, awareness, and adoption.
Utilized metrics to understand readiness, impact, and adoption rates.
Organized unique training simulations
to ensure everyone was ready and prepared for the new system on Day 1.
Global Pharmaceutical Organization - Training lead for global Workday implementation.
Created a training
strategy capturing the needs of different cultures and maturity within the org.
Partnered with the global
learning team to translate all materials into 9 languages and created a global train the trainer program that
03/2010 to 01/2013
HR Development AssociateForest Laboratories Inc － New York, NY
HR Dashboard - creation and implementation.
Project Manager for a team of 14.
corporate communications to develop and execute a communications plan.
Trained nine c-suite executive
leaders on functionality and features.
Managed executive leadership relationships and acted as a conduit for
the CHRO's vision of the tool
§ Applicant Tracking System selection and implementation - Project Manager for a team of 12.
with IT to create the project charter, requirements document, and project budget.
organizational chart, risk and governance guidelines and escalation process.
Collaborated with HR, Finance,
and IT leaders to gain executive approval.
Built and executed the implementation plan and roadmap.
Developed and executed the change management plan.
Partnered with L&D to create a training program.
Coordinated with IT developers to align and map key metrics with the HR Dashboard.
Borderless Forest, a flexible work program - development and implementation.
Created a flexible work
Worked with c-suite executives and direct reports for buy-in and support.
Led the rollout of
the pilot and collected feedback to review with the c-suite for overall program approval.
executed a change management and communications plan, collaborating with the communications team.
08/2000 to 12/2007
Director of Business Development and OperationsSanderson Inc － Tempe Denver New York, AZ CO NY
Business Development - Oversaw restaurant investment expansion from 3 to 90+ locations in three states
over five years.
Took the business from red to black in less than one year.
Cultivated relationships with chefs,
venture capitalists and vendors.
Provided expertise in the areas of FOH/BOH flow and design, marketing,
menu development, staff selection, training, opening night launch and post open follow-up.
chefs and VCs on the importance of the overall experience of the customer and understanding how to keep
people coming back, it's more than just the food.
Operations - Ensured all IT, POS systems reported and captured metrics accurately and timely.
and planned future events to ensure staffing, supplies, equipment and resources were appropriate and cost
Managed office operations including ordered supplies, managed relationships with vendors, and
negotiated new contracts.
Sourced and recruited over 450 employees for company office and restaurant
Education and Training
Masters of Business Administration: Marketing and Organizational ManagementBaruch College, Zicklin School of Business － New York, NYMarketing and Organizational Management
Bachelor of Science: Business Management and Justice StudiesArizona State University － Tempe, AZBusiness Management and Justice Studies
Prosci, Change Management Certification
- Human Resource Certification Institute, Professional Human Resources (PHR)
go-live, approach, benefits, budget, Business Development, c, Change Management, change
management, contracts, corporate communications, client, delivery, features, Finance, Human Resource, Human Resources, HR, leadership, marketing, materials, messaging, office, organizational, POS, program - development and implementation, project
management, recruitment, research, staffing, strategy, strategic, surveys, trainer, unique, vision
Masters of Business Administration : Marketing and Organizational Management Bachelor of Science : Business Management and Justice Studies Prosci, Change Management Certification - Human Resource Certification Institute, Professional Human Resources (PHR)
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