Consultant Resume Example

• Led cross functional teams and supported remote regions in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA)
• Responsible for design, development, automation and implementation Microsoft Azure Infrastructure, Disaster Recovery and Security
• Analyzed network security and current infrastructure to assess areas in need of improvement and developed solutions
• Managed use of various types of databases and configured, installed and upgraded new ones
• Coordinated projects in Systems Design, including defining scope, managing milestones and maintaining strong relationships with all stakeholders
• Instrumental in helping organization achieve ISO 27001 Certification and GDPR compliance
• Responsible for ensuring application uptime and vulnerability remediation and scanning
• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients to ensure compliance requirements such as SOX and SOC1 were upheld

(Reason for leaving - Company was acquired)

• Oversaw on-site, off-site teams of up to fifty professionals working on diverse IT projects
• Worked with strategic customers as an advisory architect and developer on engineering solutions of significant scale/volume/complexity on Azure
• Transformed capacity and performance activities from reactive to proactive, enabling improved visibility for service providers and customers
• Developed, maintained and provided technical expertise in order to transfer knowledge, information to clients and service providers
• Developed tools to deploy, manage, monitor and troubleshoot cloud based systems for the cloud and on premise environments
• Improved Cloud System and on premise up-time to 99.9%

(Reason for Leaving - Company was acquired)

• Assisted clients in finding various opportunities for success.
• Supervised end-user support efforts, designing policies to establish consistent service guidelines and reliable ticket resolution.
• Provide technical support and guidance to Educational and Non Profit Institutions.
• Advised on LMS platforms and helped design courses for teachers and administrators.
• Developed and tested new product offerings prior to release to assist development team in bug identification.