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Concierge Supervisor Resume Example

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CONCIERGE SUPERVISOR
Professional Summary
  • Prestigious Customer Service with background in fine dining and the hospitality industry seeks a position in an upscale hotel or Residential Housing.
  • ?Dedicated Hospitality/Concierge offering more than 10 years in the hospitality industry, as well as in-depth knowledge of Premium Customer Service.
  • ?Friendly and courteous Front Desk Agent seeks employment with a boutique hotel. Consistently delivers first-rate service in a fast-paced professional environment. Fosters positive relationships with guests to promote customer loyalty.
  • ?Accommodating Hotel Concierge possessing in-depth-knowledge of the Miami-Dade area. Proactive in helping guests choose the finest dining and entertainment options that Miami has to offer.
  • ?Decisive Lodging Manager focused on driving company growth and revenue in fast-paced and competitive climates. Flexible and innovative thinker with an optimistic attitude in the face of challenges.
  • ?Dynamic Hotel Manager skilled in developing and training teams, rigorously controlling costs and achieving YOY revenue and high guest satisfaction ratings in competitive environments. Expert communicator passionate about fostering a positive and results-oriented team culture. Dynamic Hotel Manager skilled in developing and training teams, rigorously controlling costs and achieving YOY revenue and high guest satisfaction ratings in competitive environments. Expert communicator passionate about fostering a positive and results-oriented team culture.
  • ?Energetic Front Desk Supervisor and Concierge enthusiastic about delivering superior service to every guest. Successful at cutting costs without impacting quality of service and guest satisfaction. Drives company growth through quality and superb attentiveness to guests wishes.
  • ?Courteous Front Desk Agent adept at balancing multiple tasks and priorities seamlessly while delivering the highest level of customer service. Over 10years in the hospitality/concierge industry.
Skills
  • Detail-Oriented
  • Team Leadership
  • Technical knowledge
  • Inventory Control
  • Guest Services
  • Problem Solving
  • Microsoft office
  • Guest services
  • Inventory management systemsl
  • Reservations and booking system experience
  • Service-oriented
  • Budgeting and cost control
  • Luxury guest services
  • Adaptability and responsiveness
  • Special events planning
  • Catering
  • Luxury guest services
  • Adaptability and responsiveness
Languages
Bi-Lingual in English/Spanish
Work History
Concierge Supervisor, 01/2013 to 01/2016
FIRST SERVICE RESIDENTIAL, HABOUR HOUSE – Harbor, FL
  • Cultivated loyal client relationships by providing a high level of customer service including making travel arrangements, restaurant reservations, and addressing all concerns in a timely and professional manner.
  • Always following up with the residents to see how they are doing along with making sure there packages were ordered and correctly.
  • Maintained a safe and secure environment by screening visitors, activating/reactivating key fobs, and patrolling the grounds to proactively identify any safety or maintenance issues.
  • Ensured that all shifts were appropriately covered at all times and completed payroll duties.
  • Interviewing new oncoming potential employees Communicated regularly with Property Managers and other superiors during monthly meetings.
  • Recognized as Employee of the Month.
  • Security Guard when needed (Class D License).
  • Achieved high customer satisfaction for clients getting Miami heat tickets, confirming airline tickets, getting airline tickets, transportation along with helping to find an excellent fine dining according to their likes.
  • Supervised and coordinated dining room activities and employee schedules.
  • Managed set up, stock maintenance, and line sanitation of full line service for several different dining locations.
Front Desk/Concierge , 01/2010 to 01/2013
TRUMP DORAL/RESORT & SPA – Miami, FL
  • Improved guest satisfaction by delivering expertise and resources to the Guest Services team.
  • Trained, mentored, and coached Guest Services Representatives, providing performance feedback to promote professional growth and development.
  • Served as a liaison between department managers, supervisors, and shift managers supplying feedback regarding events, promotions, buyer expertise, and operational challenges/successes.
  • Provided coaching, mentoring, and consultation to staff to enhance staff development.
  • Reviewed weekly inventory charts and recorded facility needs.
  • Made and confirmed reservations.
  • Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.
  • Recommended top dining and entertainment options for guests in the Miami area.
Operations Coordinator, 01/2006 to 01/2010
Holiday Inn Express – Medellín, Colombia
  • Welcomed guests to the hotel, checked guests in and out, issued room keys, and collaborated with bell staff to assist guests to their rooms.
  • Identified guest needs, offered solutions, and provided information to guest questions regarding amenities and local area attractions.
  • Received Hospitality Award for going above and beyond to help create exceptional guest experiences. Along with helping with making reservations with restaurants and always following up and staying on top.
  • Auditing and always follow up on guests making sure they had a positive stay.
  • Also always anticipating their needs Previous positions include Assistant Front-End Supervisor at The Home Depot USA, Inc.
  • in Orlando, FL; and Retail Sales Associate at Belk Department Store in Titusville, FL.
  • Made and confirmed reservations.
  • Recommended top dining and entertainment options for guests in the Miami area.
Education
Bachelor of Arts: Business Administration and Hospitality, 2008
University of Central Florida - Orlando, Florida
    • Business Administration and Hospitality
    • Rosen College of Hospitality Management 
    • Top 10 % of class
    • Emphasis in Hospitality and Providing Premier Guests Services in interning at Restaurants and Hotels.
    • Hospitality Award
    • Student government representative
    • Coursework in Hotel Management and Restaurant Food Service
  • Dean's List 2008
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Resume Overview

Companies Worked For:

  • FIRST SERVICE RESIDENTIAL, HABOUR HOUSE
  • TRUMP DORAL/RESORT & SPA
  • Holiday Inn Express

School Attended

  • University of Central Florida

Job Titles Held:

  • Concierge Supervisor
  • Front Desk/Concierge
  • Operations Coordinator

Degrees

  • Bachelor of Arts : Business Administration and Hospitality , 2008

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