Prestigious Customer Service with background in fine dining and the hospitality industry seeks a position in an upscale hotel or Residential Housing.
?Dedicated Hospitality/Concierge offering more than 10 years in the hospitality industry, as well as in-depth knowledge of Premium Customer Service.
?Friendly and courteous Front Desk Agent seeks employment with a boutique hotel. Consistently delivers first-rate service in a fast-paced professional environment. Fosters positive relationships with guests to promote customer loyalty.
?Accommodating Hotel Concierge possessing in-depth-knowledge of the Miami-Dade area. Proactive in helping guests choose the finest dining and entertainment options that Miami has to offer.
?Decisive Lodging Manager focused on driving company growth and revenue in fast-paced and competitive climates. Flexible and innovative thinker with an optimistic attitude in the face of challenges.
?Dynamic Hotel Manager skilled in developing and training teams, rigorously controlling costs and achieving YOY revenue and high guest satisfaction ratings in competitive environments. Expert communicator passionate about fostering a positive and results-oriented team culture. Dynamic Hotel Manager skilled in developing and training teams, rigorously controlling costs and achieving YOY revenue and high guest satisfaction ratings in competitive environments. Expert communicator passionate about fostering a positive and results-oriented team culture.
?Energetic Front Desk Supervisor and Concierge enthusiastic about delivering superior service to every guest. Successful at cutting costs without impacting quality of service and guest satisfaction. Drives company growth through quality and superb attentiveness to guests wishes.
?Courteous Front Desk Agent adept at balancing multiple tasks and priorities seamlessly while delivering the highest level of customer service. Over 10years in the hospitality/concierge industry.
Skills
Detail-Oriented
Team Leadership
Technical knowledge
Inventory Control
Guest Services
Problem Solving
Microsoft office
Guest services
Inventory management systemsl
Reservations and booking system experience
Service-oriented
Budgeting and cost control
Luxury guest services
Adaptability and responsiveness
Special events planning
Catering
Luxury guest services
Adaptability and responsiveness
Languages
Bi-Lingual in English/Spanish
Work History
Concierge Supervisor, 01/2013
to 01/2016 FIRST SERVICE RESIDENTIAL, HABOUR HOUSE – Harbor,
FL
Cultivated loyal client relationships by providing a high level of customer service including making travel arrangements, restaurant reservations, and addressing all concerns in a timely and professional manner.
Always following up with the residents to see how they are doing along with making sure there packages were ordered and correctly.
Maintained a safe and secure environment by screening visitors, activating/reactivating key fobs, and patrolling the grounds to proactively identify any safety or maintenance issues.
Ensured that all shifts were appropriately covered at all times and completed payroll duties.
Interviewing new oncoming potential employees Communicated regularly with Property Managers and other superiors during monthly meetings.
Recognized as Employee of the Month.
Security Guard when needed (Class D License).
Achieved high customer satisfaction for clients getting Miami heat tickets, confirming airline tickets, getting airline tickets, transportation along with helping to find an excellent fine dining according to their likes.
Supervised and coordinated dining room activities and employee schedules.
Managed set up, stock maintenance, and line sanitation of full line service for several different dining locations.
Front Desk/Concierge , 01/2010
to 01/2013 TRUMP DORAL/RESORT & SPA – Miami,
FL
Improved guest satisfaction by delivering expertise and resources to the Guest Services team.
Trained, mentored, and coached Guest Services Representatives, providing performance feedback to promote professional growth and development.
Served as a liaison between department managers, supervisors, and shift managers supplying feedback regarding events, promotions, buyer expertise, and operational challenges/successes.
Provided coaching, mentoring, and consultation to staff to enhance staff development.
Reviewed weekly inventory charts and recorded facility needs.
Made and confirmed reservations.
Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.
Recommended top dining and entertainment options for guests in the Miami area.
Operations Coordinator, 01/2006
to 01/2010 Holiday Inn Express – Medellín,
Colombia
Welcomed guests to the hotel, checked guests in and out, issued room keys, and collaborated with bell staff to assist guests to their rooms.
Identified guest needs, offered solutions, and provided information to guest questions regarding amenities and local area attractions.
Received Hospitality Award for going above and beyond to help create exceptional guest experiences. Along with helping with making reservations with restaurants and always following up and staying on top.
Auditing and always follow up on guests making sure they had a positive stay.
Also always anticipating their needs Previous positions include Assistant Front-End Supervisor at The Home Depot USA, Inc.
in Orlando, FL; and Retail Sales Associate at Belk Department Store in Titusville, FL.
Made and confirmed reservations.
Recommended top dining and entertainment options for guests in the Miami area.
Education
Bachelor of Arts: Business Administration and Hospitality,
2008 University of Central Florida - Orlando,
Florida
Business Administration and Hospitality
Rosen College of Hospitality Management
Top 10 % of class
Emphasis in Hospitality and Providing Premier Guests Services in interning at Restaurants and Hotels.
Hospitality Award
Student government representative
Coursework in Hotel Management and Restaurant Food Service
