concierge supervisor resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Provide exceptional customer service to all tenants/guests. Respond to email communications, answer inquiries and offer suggestions. Efficiently handle large call volume inquiries from tenants/guests. Assist with administrative duties such as light copying & fax requests and other requests as needed. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Intelligent hospitality industry professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Looking to help top-level hotel reach even further success through Concierge position.

  • Special Events Tickets
  • Sightseeing Tours
  • Celebrity Guest Support
  • Item Pickup and Delivery
  • Package Shipping
  • Problem Anticipation and Resolution
  • Office Support
  • Mail Receiving and Delivery
  • Clear Communication
Work History
Concierge Supervisor, 02/2020 - Current
Enchantment Resort Scottsdale, AZ,
  • Greeted and acknowledged all residents and announced/sign in all guests and contractors/vendors Provided resident services such as package and dry cleaning acceptance and retrieval, transportation options, restaurant reservations, and any additional requests upon demand Projected a consistent image that complemented the property through appearance, performance, and service orientation, while ensuring property rules and regulations are enforced Completed daily shift reports giving a time-stamped overview of what went on during shifts, as well as an inventory log that are checked against a MRI computer programming system.
Administrative Assistant, 01/2019 - Current
Department Of Veterans Affairs Lakewood, WA,
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Concierge, 02/2019 - 08/2020
Peopable Titusville, FL,
  • As a Resident Concierge, your primary responsibilities include:.
  • Solving problems and providing timely assistance to residents and prospects with care.
  • Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
  • Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
  • Resolved problems, improved operations and provided exceptional service.
Senior Administrator, 04/2013 - 12/2019
Eurofins Scient. Lincoln, NE,

Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including lineal, records management, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely

  • Entered and maintained departmental records in company database.
  • Kept office operations running smoothly by providing effective leadership and administrative skills.
  • Managed quality and accuracy of documents, and coordinated movements between different personnel and departments.
High School Diploma: , Expected in
Montgomery Blair High School - Silver Spring, MD
Status -
: Customer Service Management, Expected in 02/2000
Disney - FL,
Status -
: Tourism And Travel Management, Expected in 01/1988
Travel School - Washington DC,
Status -

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Resume Overview

School Attended

  • Montgomery Blair High School
  • Disney
  • Travel School

Job Titles Held:

  • Concierge Supervisor
  • Administrative Assistant
  • Concierge
  • Senior Administrator


  • High School Diploma

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