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Concierge Supervisor Resume Example

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CONCIERGE SUPERVISOR
Professional Summary
To obtain a position with constant contact to clients where my years of experience with different types of services requiring skills in handling clients would be fully utilized to achieve a potential employers goal of profit maximization.
Languages
Bilingual in Spanish
Skills
  • Microsoft Office Proficient
  • Lotus
  • Exceptional interpersonal communication
  • Excellent time management skills
  • Effective problem solver
  • Effective workflow management
  • Adherence to high customer service standards
  • Exceptional telephone etiquette
  • Creative problem solver
  • Quick learner
Work History
Concierge SupervisorAvalon Bay - New York, NY09/2015 - Current

    Lead and supervise the concierge team to ensure they offer the best customer service, knowledge and assistance to guests.  

    Assist guest with mail, packages, and all inquiries Answers inquiries pertaining to all provided services, registration of guests and knowledge of shopping, dining, entertainment and travel directions.

    Balance operational, administrative and colleague needs.

    Assist guests regarding hotel facilities in an informative and helpful way.

    Follow department policies, procedures and service standards.

    Follow all safety policies  Other duties as assigned. 

  • Addressed and resolved customer product complaints empathetically and professionally.
  • Accurately documented, researched and resolved customer service issues.


Customer Service RepresentativeNew York Sports Club - New York, NY07/2014 - 09/2015
  • Consistently and efficiently achieve team membership sales quotas through established B-Fit sales process (touring as required, basic membership presentations, assisting guests with Kiosk joining steps).
  • Conduct all required sales generating responsibilities in the club while maintaining proper front desk service and control, and out of the club on specific community outreach/prospecting visits.
  • Source new business through buddy and new member referrals ("on the floor" prospecting).
  • Generate Personal Training and Retail revenue while assisting members in joining process and during normal course of business in club.
  • Maintained friendly and professional customer interactions.





Customer Service RepresentativeNew York Medicaid Choice - New York, NY01/2014 - 06/2014
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Maintains call center database by entering information.





Senior Customer Service RepresentativeHSBC Bank N.A - New York, NY05/2007 - 07/2012
  • Responsible for cash/checking deposits, processing loan payments, opening accounts, setting up direct deposit accounts, activate ATM/debit cards.
  • Cash handling, customer service, balance drawer, petty cash, and place orders for inventory.
  • Initially hired as entry-level teller; promoted due to accuracy, speed, and skills.
  • Trained and managed new hire tellers/supplied other tellers with currency as needed.
  • Reported daily averages and shortages to the operations department.
  • Maintained confidentiality of bank records and client information.
  • Delivered prompt, accurate and excellent customer service.
  • Maintained proper cash limits, cashed checks, accepted deposits, and issued cashier's checks, money orders, traveler's checks, cash advances, and funds transfer.





Customer Service RepresentativeBally Total Fitness - New York, NY09/2006 - 04/2007
  • Consistently and efficiently achieve team membership sales quotas through established B-Fit sales process (touring as required, basic membership presentations, assisting guests with Kiosk joining steps).
  • Conduct all required sales generating responsibilities in the club while maintaining proper front desk service and control, and out of the club on specific community outreach/prospecting visits.
  • Source new business through buddy and new member referrals ("on the floor" prospecting).
  • Generate Personal Training and Retail revenue while assisting members in joining process and during normal course of business in club.
  • Responded to all customer inquiries thoroughly and professionally.
  • Referred unresolved customer grievances to designated departments for further investigation.



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Resume Overview

Companies Worked For:

  • Avalon Bay
  • New York Sports Club
  • New York Medicaid Choice
  • HSBC Bank N.A
  • Bally Total Fitness

Job Titles Held:

  • Concierge Supervisor
  • Customer Service Representative
  • Senior Customer Service Representative

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