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concierge specialist resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary
  • Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
  • Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
  • Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
Skills
  • Verbal and Written Communication
  • Excel Spreadsheets
  • Data Entry
  • Point of Sale Systems Proficiency
  • Verifying Orders
  • Troubleshooting Malfunctioning Equipment
  • Drug Inventory Control
  • Proper Labeling Procedures
  • Cash Register Operations
  • Report Generation
  • Report Creation
  • Credit Card Payment Processing
  • De-escalation Techniques
  • Order and Refund Processing
  • Call Documentation
  • Upselling Products and Services
  • Data Entry and Maintenance
  • Responding to Difficult Customers
  • Efficient and Detail-Oriented
  • Multitasking and Prioritization
  • 75 wpm Typing Speed
Experience
Concierge Specialist, 05/2023 - Current
Ascension (System Office) Stanley, WI,
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Answered guest questions regarding local area, facilities and amenities.
  • Retained knowledge of local events to offer recommendations and personal services.
  • Directed incoming calls and messages to appropriate staff or residents.
  • Handled mail and package deliveries, keeping items secure.
  • Maintained guest privacy and building reputation by keeping information confidential.
  • Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
  • Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Processed payments promptly for customers to exceed productivity standards.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Increased likelihood of repeat business by building friendly relationships with customers.
  • Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
Pharmacy Technician Trainee, 08/2022 - 05/2023
Graybar Electric Company, Inc. New Castle, DE,
  • Maintained proper storage and security conditions for drugs.
  • Compiled customer demographic, allergy and medical history background.
  • Maintained accurate inventory of medications.
  • Cleaned and maintained equipment or work areas according to prescribed methods.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
  • Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
  • Answered telephones to respond to questions or requests.
  • Called insurance companies to verify patient benefits.
  • Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Received and stored incoming supplies and informed supervisors of stock needs and shortages.
Customer Service Representative, 12/2021 - 08/2022
Morris Hospital Gardner, IL,
  • Consulted with customers to resolve service and billing issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Improved customer service wait times to mitigate complaints.
  • Set up and activated customer accounts.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
Hostess, 01/2020 - 03/2020
Oklahoma City Oklahoma City, OK,
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Answered phones promptly to record and confirm reservations.
  • Took beverage orders and served drinks during peak meal times.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Nursery Worker, 05/2019 - 01/2020
Stokely's Nursery City, STATE,
  • Utilized thatcher to lift dead leaves and grass from between growing grass and soil.
  • Retrieved plants and flowers at customers' requests.
  • Cleaned work areas and maintained grounds and landscaping.
  • Supported crew members in maintaining irrigation systems.
  • Recorded information about pesticide use, yields or costs.
  • Mixed and sprayed fertilizers, herbicides and insecticides onto grass, shrubs and trees.
  • Repaired and maintained farm vehicles, implements and mechanical equipment.
  • Set up and operated irrigation equipment.
  • Monitor field conditions to determine crop readiness and sustainability.
  • Oversaw various cultivation stages for different trees, shrubs and plants to maximize growth.
  • Harvested plants and transplanted or potted and labeled.
  • Adhered to watering schedule to keep greenhouse plants healthy and well-maintained.
  • Planted bulbs, bushes, trees and flowers to enhance environment.
  • Read and followed landscaping plans to install plants and fixtures for residences and businesses.
  • Identified plants, pests and weeds to determine selection and application of pesticides and fertilizers.
  • Applied pesticides to prevent insect infestation.
  • Installed irrigation systems, rock gardens and ponds to simplify watering needs.
  • Loaded agricultural products into trucks and drove to market or storage facilities.
  • Regulated greenhouse conditions and indoor and outdoor irrigation systems.
  • Employed safety techniques when using hand and power equipment to prevent abrasions and other injuries.
  • Cut, rolled and stacked sod.
  • Felt plant's leaves and noted coloring to detect insects or diseases.
  • Cleared and maintained irrigation ditches for adequate water flow, dust suppression and crop growth.
  • Directed and monitored work of casual and seasonal help during planting and harvesting.
  • Prepared soil and gardens for planting and laid down mulch and sod.
  • Delivered friendly service and one-on-one assistance to promote positive customer experiences.
  • Utilized proven methods for watering and fertilization to minimize plant losses while maintaining plant health.
Education and Training
High School Diploma: , Expected in 05/2019
-
Accel Academy - Mobile, AL,
GPA:
Status -
  • 4th semester, 2019 - Honor Roll
  • 3.9 GPA
  • Member of National Society of High School Scholars, 2019

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Resume Overview

School Attended

  • Accel Academy

Job Titles Held:

  • Concierge Specialist
  • Pharmacy Technician Trainee
  • Customer Service Representative
  • Hostess
  • Nursery Worker

Degrees

  • High School Diploma

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