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CONCIERGE/SECURITY Resume Example

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CONCIERGE/SECURITY
Professional Summary

Safety-conscious security personnel with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.

Diligent Security professional with 24 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated ability to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.

Defensive security personnel with in-depth knowledge of law and order. Consistently works flexible hours in extreme weather conditions. Talented at keeping personnel, building and equipment secure.

Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.

Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.

Skills
  • Security camera monitoring
  • Security operations experience
  • Safety and security
  • Crime Prevention
  • Superb surveillance skills
  • Surveillance
  • Emergency Response
  • Team management
  • Problem resolution
  • Relationship development
  • Supervision
Work History
CONCIERGE/SECURITY , 06/2020 to Current
SAFETY FACILITY SERVICES – NEWYORKCITY , NEWYORK
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Rendered aid to injured and ill individuals and alerted paramedics for advanced support.
  • Performed cash drops while maintaining security and control of drop box at all times.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
  • Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Interacted assertively but non-confrontationally with all levels of personnel and general public.
  • Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
  • Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
  • Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Guided periodic property safety inspections and oversaw remedial action to identified potential hazards
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
  • Activated security alarm system to alert emergency responders of dangerous or life threatening incidents.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
CONCIERGE/SECURITY , 02/2017 to 06/2020
CORE FACILITY SERVICES – NEWYORKCITY , NEWYORK
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Rendered aid to injured and ill individuals and alerted paramedics for advanced support.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
  • Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
  • Interacted assertively but non-confrontationally with all levels of personnel and general public.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Guided periodic property safety inspections and oversaw remedial action to identified potential hazards
  • Activated security alarm system to alert emergency responders of dangerous or life threatening incidents.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Security Supervisor, 10/2013 to 11/2016
SUMMIT SECURITY SERVICES – NEWYORKCITY , NEWYORK
  • Drafted security operating procedures and training materials for human resources department.
  • Created procedures for identifying and tracking fraudulent activity using Software program and Software program.
  • Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
  • Led team of Number guards in monitoring high volume of mall traffic during peak hours and days.
  • Screened vendors and contractors before granting access to restricted areas within mall.
  • Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
  • Monitored and evaluated unit performance on key security issues, recommending corrective action programs where appropriate.
  • Detained and interviewed shoplifters, resulting in Number% higher rate of cash and merchandise recovery.
  • Demonstrated commitment to public safety by patrolling events and well-populated establishments.
  • Conducted Number security audits per month to identify potential problems related to physical security, staff safety and asset protection.
  • Saved $Amount in consulting fees by implementing new security policies.
  • Developed and reviewed specifications for design and construction of security systems.
  • Identified fraudulent transactions and accounts, resulting in Number prosecutions.
  • Supervised grounds, employee entrances and exits and security officers on duty.
  • Assessed ongoing risk factors and suggested improvements to senior management.
  • Trained Number new security officers in Timeframe period.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Processed both internal and external case sheets.
  • Inspected security design features, installations and programs to verify compliance with applicable standards and regulations.
  • Oversaw team of up to Number security officers and managed administrative duties, including scheduling and performance evaluations.
  • Monitored work of contractors in design, construction and startup phases of security systems.
  • Developed improved training methods with focus on public safety and officer awareness.
  • Recorded incident reports with detailed accounts of occurrences.
  • Monitored department's contribution to total store shortage reduction and prevention programs.
  • Improved security awareness by holding workshops for up to Number company employees.
  • Installed and repaired over Number security systems and programmable logic controls.
  • Monitored property and investigated any areas of suspicion.
  • Analyzed and investigated all incidents alongside functional management and security supervisors.
  • Supervised team of Number security personnel during shift.
  • Oversaw staff timekeeping entries and reports through Software program payroll management program.
  • Maximized data collection accuracy scores and recorded, stored and analyzed security information with zero discrepancies.
  • Implemented security measures, which resulted in Number% decrease in incidents.
Education
G.ED: HISTORY. MATHEMATICS , 06/1989
ELMCOR COMMUNITY CENTER - 103-22-34TH AVENUE CORONA QUEENS NY 11368
History, 06/1988
Newtown High School - Elmhurst, NY
Certifications
  • Certified Information System Security Professional (CISSP)
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Resume Overview

Companies Worked For:

  • SAFETY FACILITY SERVICES
  • CORE FACILITY SERVICES
  • SUMMIT SECURITY SERVICES

School Attended

  • ELMCOR COMMUNITY CENTER
  • Newtown High School

Job Titles Held:

  • CONCIERGE/SECURITY
  • Security Supervisor

Degrees

  • G.ED : HISTORY. MATHEMATICS , 06/1989
    History , 06/1988

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