Concierge / Member Services Resume Example Heritage Springs

CONCIERGE / MEMBER SERVICES

Summary

Friendly and courteous Front Desk Agent seeks employment with an upscale hotel. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty.

Highlights

Front desk training
Concierge duties
Superior communication skills
Staff management
Advanced MS Office Suite knowledge
Excellent time management skills
Energetic work attitude

Exceptional multi-tasker
Proofreading/editing
Meticulous attention to detail
Superior organization skills
Proper phone etiquette
Schedule creation and maintenance
Deadline-oriented

Experience

Concierge / Member Services
September 2013 to October 2015Heritage Springs - New Port Richey, Florida

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Maintained the front desk and reception area in a neat and organized fashion.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Review daily event sheets for times and locations of clubhouse events
Assist the Food & Beverage Department by taking dining room reservations, issuing gift certificates, compiling reservation sheets for the dining room and serving coffee when breakfast is not being served
Monitor inventory of front desk supplies including resident directories, governing documents, manuals and forms
Assist members in correctly completing and processing various forms, including, but not limited to: age verification, architectural review, auto registration, away notification, comment/concern green sheets, direct debits, directory changes, fitness center registration, house signs and mailboxes, incident/accident reports, solution reports, refunds, visitors forms, waiver of use (renter), work orders and woodworking shop waiver
Process all sales made at the front desk. Account for monies in the cash drawer at the beginning and end of each day. Enter daily register totals into the computer and closes out transactions daily. Oversee and collect payments for RV storage facility
Maintain and update all front desk information, including: member database, golf director, gate house and resident webmaster. File member records into homeowner files. Process new homeowner documentation and orientations
Keep Certificate of Liabilities updated with vendors insurance information
Explain and execute directions to member on how to get on the community website.

Reception
July 2010 to April 2012Best Care Animal Hospital - New Port Richey, Florida

Organized, labeled and restocked supplies and pet food.
Prepared and labeled medications sent home with patient and informed client of administration techniques.
Prepared and reviewed records and consent forms.
Strategically scheduled patient appointments to maintain workflow.
Answer 30+ calls per day by addressing customer inquires, solving problems and providing new products
Describe product to customers and accurately explained details and care of merchandise
Earned management trust by serving as key holder, responsibly opening and closing
Supported 2 veterinarians in a private animal clinic

Customer Service Rep
November 2006 to July 2008Buena Vista Hotel - New Port Richey, Florida

Answer Multi-phone line system
Check guests in & out of hotel
Handle customer comments & complaints
Help with directions to local Attractions
Make group reservation from phone or in-coming faxesGreeted and registered guests and issued room keys
Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette
Delivered requested items to guests' rooms
Greeted all guests in a courteous and professional manner
Monitored the appearance and performance of the front desk staff
Greeted all guests in a courteous and professional manner
Processed credit card transactions during the checkout process

Asst General Manager
October 2006 to July 2008Radisson Clearwater Central - Clearwater, FL

Greeted and welcomed all hotel guests with a smile
Processed 50-100 reservations per day
Accommodate all guests requests
Executed an average of 20-30 prompt wake-up call each morning
Promoted the hotel brand's loyalty program
Escorted guests to their assigned rooms, including transporting their luggage
Reviewed account information and charges with guests during check-out
Collaborated with maintenance and housekeeping
Resolve service-related problems in a timely manner
Verified that personal and payment information on guest accounts was accurate and complete
Solicited feedback through questionnaires to evaluate levels of guest satisfaction
Developed departmental objectives, work schedules, budgets and policies
Update team members about changes in hotel products, services, pricing and policies

Education

Associate of Science : Early Childhood Education, 2004Indiana University of South Bend - Mishawaka, Indiana, USA

Member of the Phi Sigma Sigma Sorority

Skills

Ability to read, comprehend, speak and write in the English language and use of proper grammar
Ability to read and interpret documents, such as: safety rules, maintenance instructions, and procedure manuals
Ability to draft routine reports and correspondence
Ability to follow instructions furnished in written, oral or diagram forms

Resume Overview

Companies Worked For:

Heritage Springs
Best Care Animal Hospital
Buena Vista Hotel
Radisson Clearwater Central

School Attended

Indiana University of South Bend

Job Titles Held:

Concierge / Member Services
Reception
Customer Service Rep
Asst General Manager

Degrees

Associate of Science : Early Childhood Education , 2004

Concierge / Member Services Resume Example

Resume Score: 100%

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