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Concierge / Member Services Resume Example

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CONCIERGE / MEMBER SERVICES
Summary

Friendly and courteous Front Desk Agent seeks employment with an upscale hotel. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty.

Highlights
  • Front desk training
  • Concierge duties
  • Superior communication skills
  • Staff management
  • Advanced MS Office Suite knowledge
  • Excellent time management skills
  • Energetic work attitude
  • Exceptional multi-tasker
  • Proofreading/editing
  • Meticulous attention to detail
  • Superior organization skills
  • Proper phone etiquette
  • Schedule creation and maintenance
  • Deadline-oriented
Experience
Concierge / Member Services
September 2013 to October 2015Company Name - City, State
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Maintained the front desk and reception area in a neat and organized fashion.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Review daily event sheets for times and locations of clubhouse events
  • Assist the Food & Beverage Department by taking dining room reservations, issuing gift certificates, compiling reservation sheets for the dining room and serving coffee when breakfast is not being served
  • Monitor inventory of front desk supplies including resident directories, governing documents, manuals and forms
  • Assist members in correctly completing and processing various forms, including, but not limited to: age verification, architectural review, auto registration, away notification, comment/concern green sheets, direct debits, directory changes, fitness center registration, house signs and mailboxes, incident/accident reports, solution reports, refunds, visitors forms, waiver of use (renter), work orders and woodworking shop waiver
  • Process all sales made at the front desk. Account for monies in the cash drawer at the beginning and end of each day. Enter daily register totals into the computer and closes out transactions daily. Oversee and collect payments for RV storage facility
  • Maintain and update all front desk information, including: member database, golf director, gate house and resident webmaster. File member records into homeowner files. Process new homeowner documentation and orientations
  • Keep Certificate of Liabilities updated with vendors insurance information
  • Explain and execute directions to member on how to get on the community website.

Reception
July 2010 to April 2012Company Name - City, State
  • Organized, labeled and restocked supplies and pet food.
  • Prepared and labeled medications sent home with patient and informed client of administration techniques.
  • Prepared and reviewed records and consent forms.
  • Strategically scheduled patient appointments to maintain workflow.
  • Answer 30+ calls per day by addressing customer inquires, solving problems and providing new products
  • Describe product to customers and accurately explained details and care of merchandise
  • Earned management trust by serving as key holder, responsibly opening and closing
  • Supported 2 veterinarians in a private animal clinic


Customer Service Rep
November 2006 to July 2008Company Name - City, State
  • Answer Multi-phone line system
  • Check guests in & out of hotel
  • Handle customer comments & complaints
  • Help with directions to local Attractions
  • Make group reservation from phone or in-coming faxesGreeted and registered guests and issued room keys
  • Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette
  • Delivered requested items to guests' rooms
  • Greeted all guests in a courteous and professional manner
  • Monitored the appearance and performance of the front desk staff
  • Greeted all guests in a courteous and professional manner
  • Processed credit card transactions during the checkout process
Asst General Manager
October 2006 to July 2008Company Name - City, State
  • Greeted and welcomed all hotel guests with a smile
  • Processed 50-100 reservations per day
  • Accommodate all guests requests
  • Executed an average of 20-30 prompt wake-up call each morning
  • Promoted the hotel brand's loyalty program
  • Escorted guests to their assigned rooms, including transporting their luggage
  • Reviewed account information and charges with guests during check-out
  • Collaborated with maintenance and housekeeping
  • Resolve service-related problems in a timely manner
  • Verified that personal and payment information on guest accounts was accurate and complete
  • Solicited feedback through questionnaires to evaluate levels of guest satisfaction
  • Developed departmental objectives, work schedules, budgets and policies
  • Update team members about changes in hotel products, services, pricing and policies
Education
Associate of Science : Early Childhood Education, 2004Indiana University of South Bend - City, State, USA

Member of the Phi Sigma Sigma Sorority

Skills
  • Ability to read, comprehend, speak and write in the English language and use of proper grammar
  • Ability to read and interpret documents, such as: safety rules, maintenance instructions, and procedure manuals
  • Ability to draft routine reports and correspondence
  • Ability to follow instructions furnished in written, oral or diagram forms
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Resume Overview

School Attended

  • Indiana University of South Bend

Job Titles Held:

  • Concierge / Member Services
  • Reception
  • Customer Service Rep
  • Asst General Manager

Degrees

  • Associate of Science : Early Childhood Education , 2004

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