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concierge front desk agent reservation agent van driver resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Experience
Concierge/Front Desk Agent/Reservation Agent/Van Driver, 05/1989 - 05/1994
Blessing Hospotal Quincy, IL,
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Arranged for transportation to and from airport, train station and events for visitors.
  • Planned coverage needs and organized services to support incoming special events.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Increased customer service ratings through personable service.
Certified Nursing Assistant, 03/1989 - 03/2010
Blessing Hospotal Quincy, IL,
  • Certified Nursing Assistance and training all new nursing staff
  • Staff Scheduling appointments for residents doctor appointments and transportation needs, Checking documentation for accuracy, Ordering Medical Supplies and distributing supplies Medical records filing. Assistance with restorative therapy, activities assistant
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Checked patient vitals such as temperature, blood pressure and blood sugar.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering and evaluating patient needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushed
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulation.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
Certified Nursing Assistant, 06/2012 - 06/2015
Marquis Care Center City, STATE,
  • Computerized charting Training new staff.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Answered call lights and supported patient comfort and safety by adjusting equipment.
Assistant Director of Resident programs, 04/2018 - Current
Meridian Of Temple City, STATE,
  • Using computer programs to organize our weekly activities Prepare daily and weekly event sheets, monthly calendar, and daily reminder memos.
  • Online shopping for party supplies and decorations.
  • Attending town hall meetings, director meetings, and weekly orientations for new hires.
  • Collaborating with Marketing for large events.
  • Decorating for big dinner parties and planning trips outside the community on a daily basis.
  • Supervising and meeting the needs of residents in our community.
  • Prepared, coordinated and distributed information about yearly schedule of activities.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Developed and executed go-to-market plans and facilitated internal organizational readiness
  • Improved quality processes for increased efficiency and effectiveness.
  • Sorted incoming Email and faxes and expedited urgent correspondence for immediate attention.
  • Collaborated with all departments on operational support tasks to model importance of group goals
  • Supervised production planning while using appropriate tools and analysis for smooth production output.
Education
: Certified Nursing Assistant, Expected in 07/1990
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Boise State University - Boise, ID
GPA:
Status -
GED: , Expected in 2013
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Stevens Henager College H.S - Boise, Idaho
GPA:
Status -
Certified nursing assistant Texas nurses aid registry current First Aid and CPR certification current: , Expected in
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GPA:
Status -
Summary

Multi-talented consistently rewarded for success in planning and operational improvements. Experience in staff management and procedures positively impacting overall morale and productivity. Driven to help residents maintain physical and mental faculties through targeted activities programs. Attentive to specific resident requirements and able to handle administrative, planning and Experienced activities professional capable of gathering resources, preparing snacks and lining up guest entertainment to provide residents with a diverse calendar of activities, exercises and events. Safety-driven and health-conscious. Professional Strong administrative and organizational skills. Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolution. Enthusiastic And eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.

Highlights
  • Scheduling appointments
  • C.N.A & C.P.R
  • Documentation & Filing
  • Scheduling & supervising staff
  • Training and Supporting personal needs of staff
  • Responding to emergencies
  • Charting and clinical documentation
  • Transporting patients
  • Patient privacy
  • Direct patient care and restorative therapy
  • Technology integration
  • Program development & project management
  • Team leadership
  • Budgeting proficiency
  • Resident support
  • Volunteer recruitment
  • Curriculum writing
Accomplishments

Our Department Received Highest in Satisfaction Survey. And Also Received J.D. Power # 1 Award for our Department.

Certifications
  • Heart Saver/AED Certification
  • First Aid Certification
  • Certified Nurses Aide
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Resume Overview

School Attended

  • Boise State University
  • Stevens Henager College H.S

Job Titles Held:

  • Concierge/Front Desk Agent/Reservation Agent/Van Driver
  • Certified Nursing Assistant
  • Certified Nursing Assistant
  • Assistant Director of Resident programs

Degrees

  • GED
  • Certified nursing assistant Texas nurses aid registry current First Aid and CPR certification current

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