Concierge/Front Desk Agent/Reservation Agent/Van DriverComfort Keepers – Fruitland Park, FL,
Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to hotel guests.
Maintained front desk's concierge book to provide visitors with access to relevant local information.
Arranged for transportation to and from airport, train station and events for visitors.
Planned coverage needs and organized services to support incoming special events.
Updated customer accounts with add-on room charges, including minibar use and room service bills.
Maintained financial accuracy by collecting deposits, fees and payments.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
Increased customer service ratings through personable service.
03/1989 to 03/2010
Certified Nursing AssistantComfort Keepers – Fullerton, CA,
Certified Nursing Assistance and training all new nursing staff Training nursing students for clinical hours Reception Supervising C.N.A.
Staff Scheduling appointments for residents doctor appointments and transportation needs PRN transportation Staffing coordinator Checking documentation for accuracy Providing in service PRN Ordering Medical Supplies and distributing supplies Medical records filing. Assistance with therapy, PRN activities assistant.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Checked patient vitals such as temperature, blood pressure and blood sugar.
Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms.
Delivered individualized patient care by recording vital signs, documenting observations, administering and evaluating patient needs.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Oversaw and maintained patients' rooms, group living areas and nurse stations.
Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Worked with peers, and in meetings to brainstorm new activities for patients and discuss ways to resolve issues.
06/2012 to 06/2015
Certified Nursing AssistantMarquis Care Center – City, STATE,
Computerized charting Training new staff.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination.
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Obtained client medical history, including medication information, symptoms and allergies.
Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms.
04/2018 to Current
Assistant Director of Resident programsMeridian Of Temple – City, STATE,
Using computer programs to organize our weekly activities Prepare daily and weekly event sheets, monthly calendar, and daily reminder memos.
Online shopping for party supplies and decorations.
Attending town hall meetings, director meetings, and weekly orientations for new hires.
Planning and attending marketing events.
Collaborating with Marketing for large events.
Decorating for big dinner parties and planning trips outside the community on a daily basis.
Supervising and meeting the needs of residents in our community.
Our department Received highest in satisfaction survey and JD power #1 Award.
Prepared, coordinated and distributed information about yearly schedule of activities.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Developed and executed go-to-market plans and facilitated internal organizational readiness
Improved quality processes for increased efficiency and effectiveness.
Sorted incoming Email and faxes and expedited urgent correspondence for immediate attention.
Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
Collaborated with all departments on operational support tasks to model importance of group goals.
Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
Supervised production planning while using appropriate tools and analysis for smooth production output.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Education
Expected in 07/1990
: Certified Nursing Assistant Boise State University - Boise, ID GPA:
Expected in 2013
GED: Stevens Henager College H.S - Boise, Idaho GPA:
Expected in
Certified nursing assistant Texas nurses aid registry current
First Aid and CPR certification current: - , GPA:
Summary
Multi-talented consistently rewarded for success in planning and operational improvements. Experience in staff management and procedures positively impacting overall morale and productivity. Driven to help residents maintain physical and mental faculties through targeted activities programs. Attentive to specific resident requirements and able to handle administrative, planning and Experienced activities professional capable of gathering resources, preparing snacks and lining up guest entertainment to provide residents with a diverse calendar of activities, exercises and events. Safety-driven and health-conscious with an orderly and detail-oriented approach to covering all needs. Professional Strong administrative and organizational skills. Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolution. Enthusiastic And eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
Highlights
Scheduling appointments
Budget
C.N.A
CPR
Documentation
Staff
Training
Filing
First Aid
Director
Marketing
Meetings
Nursing
Reception
Scheduling
Staffing
Supervising
Therapy
Transportation
Patient management
Infection control and aseptic procedures
Supporting personal needs
Responding to emergencies
Documenting behaviors
Patient-focused care
Charting and clinical documentation
Transporting patients
Patient privacy
Direct patient care
Inventory and restocking
Training and development
Accomplishments
Our Department Received Highest in Satisfaction Survey. And Also Received J.D. Power # 1 Award for our Department.
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