Concierge resume example with 4+ years of experience
Guest-oriented Concierge offering over [Number] years of experience in hospitality and tourism. Self-starter with strong record of providing valuable service to clients and tourists. Highly energetic concierge with more than [Number] years of experience working in hospitality industry. Known for providing unforgettable service to visitors and clients. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized [Job Title] with [Number] years of experience completing projects by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in customer interactions. Dedicated [Industry] customer relations professional successful at transforming unhappy individuals into long-term customers by leveraging industry knowledge and exceptional service skills. Bringing top-notch sales, operational and leadership abilities along with strong computer skills and regulatory understanding. Centered on building customer satisfaction and loyalty with high-quality support. Personable Member Service Representative offering [Number] years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Service-focused [Job Title] bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.
- Guest Errands
- Recreational Advice
- Event and Party Planning
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Creative Problem Solving
- Courteous with Strong Service Mindset
- Customer Retention Strategies
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
- De-escalation Techniques
- Order and Refund Processing
- Verbal and Written Communication
- Data Entry and Maintenance
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Customer Account Management
- Business Development
- Upselling Products and Services
- Excellent Attention to Detail
- Refunds and Returns Management
- Inventory Management
- Multi-Line Phone Systems
- Inter-Department Collaboration
- Billing Adjustments and Refunds
- Database Management
- Team-Oriented and Cooperative
- Patient and Empathetic
- Complex Product Knowledge
- Time Management
Bala Cynwyd, PA, 08/2020 - Current
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Worked flexible hours; night, weekend, and holiday shifts.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
Bellevue, WA, 03/2019 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Kept front check out area clean and organized for efficient service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Verified accuracy of customer account information and updated when necessary.
- Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.
- Maintained [Number] minute call time by using strong listening, consultative and problem-solving abilities and using scripted sequences to address all concerns.
- Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
- Identified, monitored and resolved potential problematic customer issues.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Documented calls according to [Type] policies for use in performance measurement and business progress tracking.
- Applied creative thinking to client questions and concerns absent from scenario-based response manuals.
- Energized and motivated in performing sales floor activities including merchandising and selling.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Adapted to new applications and maintained knowledge of current technologies.
- Monitored phone, fax and electronic database systems for incoming customer inquiries.
- Reached out to customers to offer assistance with account and service issues, as well as propose new [Product or service] choices.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Educated customers on company systems, form completion and access to services.
- Directed customers to appropriate departments for additional support.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Woodland Hills, CA, 01/2017 - 10/2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Kept front check out area clean and organized for efficient service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed payments and returns with accuracy and efficiency.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Responded to customer requests for products, services and company information.
- Responded to customer inquiries via phone, email, and web-based platforms.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Answered customer questions about product availability and shipment times.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Informed customers about special promotions and provided detailed information for various products.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Provided primary customer support to internal and external customers.
- Provided customers with detailed information on company products, services and materials.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Assisted in training new employees and participated in cross-training with other departments.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Verified accuracy of customer account information and updated when necessary.
- Issued receipts and processed refunds, credits or exchanges.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Maintained [Number] minute call time by using strong listening, consultative and problem-solving abilities and using scripted sequences to address all concerns.
- Educated customers on best-fit selections by listening to personal desires and purchase limitations.
- Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
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Resume Overview
School Attended
- Novi High School
Job Titles Held:
- Concierge
- Customer Service Specialist
- Customer Service Representative
Degrees
- High School Diploma
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