Guest-oriented Concierge offering over five years of experience in hospitality and tourism. Self-starter with strong record of providing valuable service to clients and tourists. Helpful Hospitality professional driven to cultivate exceptional service. Works effectively to address patron concerns and foster loyalty. Proven success in managing complex requests with grace and efficiency. Ambitious, career-focused jobseeker, anxious to obtain an entry-level concierge position to help launch career while achieving company goals.
Proactively assists residents, families, visitors, and employees with questions or problems resulting in a positive experience; greet all visitors and answer incoming calls in a professional and respectful manner.
Monitors entry area for visitors and guests, greets and directs as necessary, answers incoming telephone calls and resident calls, forwards and takes messages, receives and sends packages for residents, assists with residents who request assistance with mailing letters and packages, manage the lobby; monitor and ensure desk and lobby area are clean and neat; create a comfortable, inviting area; assist the activity director and/or others as necessary in promoting activities with residents om the lobby.
Sales and Marketing: Manage the inquiry process, connecting the caller or visiting customer to the appropriate inquiry team member; respond to inquiries and/or tours when community relations director, executive director and resident care directors are not available; facilitate experiences/tours of community as needed; knowledgeable and assist in supporting the marketing standards of the community; assist with duties related to the Lead Management Program; assist with assembling marketing packets as needed.
Business Office: assist in processing new resident documentation; assist in maintenance of resident files and documentation while maintaining confidentiality.
Promote and encourage residents to participate in activities.
follow and communicate company policies and procedures.
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