concierge resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I'm seeking opportunities to expand skills while facilitating company growth.

  • Problem solver
  • Team player
  • Confident when approaching new situations
  • Independent and a self-starter
  • Friendly and approachable
  • Customer Service
  • Using the cash register & EFTPOS
  • Cleaning, packing/unpacking, and store recovery
  • Cashing up for the start and end of day
  • Calendar and Scheduling Software
  • Mail Receiving and Delivery
  • Problem Anticipation and Resolution
  • Clear Communication
  • Computer Proficiency and Microsoft Office
  • Employee Training
  • Creativity
  • Time Management
  • Verbal and Written Communication
  • Dependable and Responsible
  • Follows Directions
  • Conflict Resolution
  • Processing Payments
  • Store Policies and Procedures
  • Safety and Cleanliness Standards
  • Strong Communication and Interpersonal Skills
  • Payment Processing
  • Item Ticketing and Pricing
  • Building Customer Relationships and Loyalty
  • Inventory Management
  • POS Software
  • POS Terminal Operation
  • Returns and Exchanges
  • Opening and Closing Procedures
  • Product Management and Pricing
  • Stock Management
  • Appointment Scheduling
  • Cash Register Operation
  • Customer Consultation
  • Relationship Building

Concierge, 10/2021 - Current
Bridge Senior Living Auburn, AL,
  • Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
  • Handled mail and package deliveries, keeping items secure.
  • Maintained guest privacy and building reputation by keeping information confidential.
  • Answered guest questions regarding our buildings, facilities, amenities and utilities.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Built and maintained productive relationships with employees.
  • Spoke with resident and owners to make conversation, answer questions or to respond to complaints.
  • Help make reservations for loading docks for new residents by phone or online.
  • Transmitted information or documents to resident, agents and owners through email and post.
  • Respond to requests in a timely manner.
  • Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Working closely alongside the building management with task.
  • Delegate tasks to my fellow concierge.
  • Train new concierge.
  • Investigate incidents using CCTV and writing Incident reports.
  • Program Fobs and Carpark stickers on request of APM and management.
  • Contact trades when requested by management.
Hairdressing Apprentice, 10/2017 - 08/2021
Fox Corporation Atlanta, GA,
  • Kept salon tidy and clean by sweeping away cut hair, washing dirty linens and emptying trash.
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Responded to customer inquiries by phone, email and in person.
  • Worked alongside the hairdressers and assisted in all areas, including coloring, styling and cutting.
  • Prepared bleach, toner and gloss with accurate measurements as requested by senior stylists. Also for my own clients
  • Worked on my own clients including coloring, styling and cutting.
  • Worked front desk, sold haircare products and processed payments whenever the sales assistant was unavailable.
  • Shampooed, conditioned, treated and toned hair for my clients and the senior stylists
  • Maintained stock of clean drying towels by washing and drying laundry during slow business hours.
  • Created comfortable salon experiences for clients by offering drinks, snacks and chair adjustments throughout appointments.
  • Pre-booked future appointments to increase repeat business.
  • Scheduled client appointments.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
  • Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
  • Recommended hair styles to compliment clients' facial features and coloring.
  • Colored, cut and installed extensions according to style photos and client specifications.
  • Designed and recommended home hair care regimens and treatments to meet individual customer needs.
  • Set up workstation and treatment room with products, equipment and supplies to facilitate services .
  • Performed special hair treatments, scalp massages and updated styling techniques to modernize and streamline services.
  • Kept work stations clean and sanitized scissors, combs and other styling tools.
  • Operated cash registers to receive payments from patrons.
  • Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
  • Used curlers, rollers and curling irons to press and curl hair.
  • Bleached, dyed or tinted hair using applicator or brush.
  • Applied water or setting, straightening or waving solutions to hair.
  • Carried out simple hair treatments under supervision of qualified stylists to gain experience while establishing rapport with clientele.
  • Braiding Hair
  • Hair extensions
  • Endorsed salon services and products on social media with current service photos and special pricing updates.
  • Demonstrated and sold hair care products and cosmetics.
  • Massaged and treated scalp using hands
  • Kept work stations clean and sanitized scissors, combs and other styling tools.
Sales Assistant, 04/2013 - 04/2015
  • Helped customers find specific products, answered questions and offered product advice.
  • Accepted and completed cash, check and credit card payments.
  • Monitored stock levels to facilitate restocking and replenishment of shelves.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Placed special orders or called other stores to find desired items.
  • Exchanged merchandise for customers and accepted returns.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Computed purchases and received and processed cash or credit payment.
  • Answered incoming telephone calls to provide store, products and services information.
Actor, -
Self Employed City, STATE,
  • Studied and memorized scripts to learn lines and cues.
  • Maintained personal appearance by meeting costume and makeup requirements.
  • Attended auditions and casting calls to audition for roles.
  • Rehearsed for roles alone and with fellow actors.
  • Communicated characters or situations to audience through speech, body language and movement.
  • Performed humorous and serious interpretations of emotions and actions using body movements, facial expressions and gestures.
  • Researched roles to learn traits, mannerisms, accents and other key features of characters.
  • Worked closely with directors and other actors to find interpretations most suited to role.
  • Conveyed each character's story through speech, body language and movement.
  • Attended small group meetings and dress rehearsals ahead of final shows.
  • Applied expertise in body movements, gestures and different forms of speech to engage audience members and drive engagement.
  • Rehearsed lines alone and with partners or teams to solidify top-notch delivery.
  • Used singing, dancing and musical instruments to enhance performances.
  • Helped prepare stages, move props and break down stages to support smooth productions.
Education and Training
CCP41419 - Certificate IV in Real Estate Practice : Real Estate , Expected in
Real Estate Training Academy - ,
Status -

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Resume Overview

School Attended

  • Real Estate Training Academy

Job Titles Held:

  • Concierge
  • Hairdressing Apprentice
  • Sales Assistant
  • Actor


  • CCP41419 - Certificate IV in Real Estate Practice

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