concierge resume example with 5+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Focused Medical Assistant motivated to deliver seamless and pleasant healthcare experience to patients. Offering 5 years background assisting medical teams in examining and treating patients. Skillful in measuring vitals, preparing and drawing blood samples and preparing treatment rooms for examinations. I am well organized with demonstrative knowledge of healthcare procedures and its administrative operations. Versed in insurance forms, charts and other business correspondence. Detailed understanding of complex office and EMR systems for maintaining secure patient information.

  • Routing lab results
  • Appointment confirmation
  • Sterilization procedures
  • Fluent in English & Spanish
  • Scheduling appointments
  • Multitasking
  • Friendly, positive attitude
  • Office administration
Education and Training
Temecula Valley High School Temecula, CA Expected in Jun/2010 High School Diploma : - GPA :
San Joaquin Valley College Temecula, CA, Expected in Aug/2016 Certified Medical Assistant : - GPA :
The Michaels Organization - Concierge
Burney, CA, 11/2020 - Current
  • Oversaw and coordinated outgoing and incoming courier deliveries.
  • Memorized building residents to welcome and noted unfamiliar individuals.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Columbia University - Biopsy/Patient Service Coordinator
New York, NY, 10/2018 - 11/2020
  • Organized and maintained patient charts with proper classification and filing systems.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Scheduled patient appointment and procedures.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Met with patients and their families to discuss medical procedures, medications, treatments and continuing care plans.
  • Checked daily doctor schedules and verified insurance.
  • Answered telephone calls to schedule appointments and answer patient questions.
  • Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
  • Coordinated billing activities including coordinating insurance authorizations, collecting co-payments and resolving discrepancies.
Breastlink - Lead Medical Assistant
City, STATE, 10/2016 - 05/2019
  • Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
  • Set up, cleaned and stocked examination rooms with medical supplies.
  • Assisted patients with registration, new patient paperwork and check-out process.
  • Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Collaborated with radiologists, sonographers and other healthcare team members to streamline patient care.
  • Answered appointment calls to streamline office operations.
  • Maintained and calibrated lab instruments and equipment to streamline use.
  • Prepared, stained, cover slipped and catalogued cytology specimens.
  • Educated patients about medications, procedures and physician's instructions.
  • Completed clinical documentation in accordance with agency guidelines.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assisted with technical treatments and entered information within patient records and charts.
  • Prepared patients for examinations, taking vital signs and updating medical histories.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Sterilized medical equipment after each procedure.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Scheduled appointments for patients via phone and in person.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Maintained clean and organized work area with adequate supplies and reagents.
  • Assisted physicians by preparing patients for procedures, including EKGs and biopsies.
  • Handled all PreOp and Post Op Visits
  • Managed genetic testing program
  • Performed blood draws and removed patient drains after surgery.

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Resume Overview

School Attended

  • Temecula Valley High School
  • San Joaquin Valley College

Job Titles Held:

  • Concierge
  • Biopsy/Patient Service Coordinator
  • Lead Medical Assistant


  • High School Diploma
  • Certified Medical Assistant

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