Effective and diligent professional offering excellent skills in customer service, telephone etiquette and issue response. Expert at promoting resident satisfaction and building positive tenant relationships by addressing concerns, spearheading repairs and implementing updates to enhance properties. Effective at keeping consistent balance between tenants rights and business targets to maintain financial goals.
Software Applications Key Link, Building Link, SPSS Statistics program, CRM, YARDI, RentCafe
Microsoft Office- Word, PowerPoint, Excel, etc.
Pattern and Trend Identification
7+ Years of Management
10+ Years of Customer Service Experience
Customer Relationship Management
Strategic Reason making
Multi- Cultural Teaming
Collaborative Leadership & Mentoring style
Organizational, Analytical, Interpersonal and Communication
Oral and Written Communication
Excellence in Client Services
Scheduling & Planning
Sales and Marketing
Fluent in French
135 WPM typing speed
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