Concierge Director Resume Example
Effective and diligent professional offering excellent skills in customer service, telephone etiquette and issue response. Expert at promoting resident satisfaction and building positive tenant relationships by addressing concerns, spearheading repairs and implementing updates to enhance properties. Effective at keeping consistent balance between tenants rights and business targets to maintain financial goals.
Software Applications Key Link, Building Link, SPSS Statistics program, CRM, YARDI, RentCafe
Microsoft Exchange
Microsoft Office- Word, PowerPoint, Excel, etc.
Data Mining
Data Visualization
Trend Forecasting
Pattern and Trend Identification
7+ Years of Management
10+ Years of Customer Service Experience
Customer Relationship Management
Strategic Reason making
Multi- Cultural Teaming
Collaborative Leadership & Mentoring style
Organizational, Analytical, Interpersonal and Communication
Persuasive Communication
Oral and Written Communication
Excellence in Client Services
Training Facilitator
Budgeting
Scheduling & Planning
Sales and Marketing
Detail Oriented
Fluent in French
135 WPM typing speed
- Created two continuous revenue streams for NFC AMENITY MANAGEMENT promoting an array of services to guests and clients.
- Contracted business opportunities for NFC AMENITY MANAGEMENT with client creating a $250k business contract.
- Mentored newly hired personnel on customer service techniques which helped improve focus on guests and visitors.
Harris , AZ06/2015 - Current
- Responsible for managing concierge team of 20+ employees for both luxury condominiums and apartment property that provides 24-hour support year round to 300+ units.
- Experienced with new construction, luxury apartment buildings, condominiums and 55+ communities and units.
- Adhered to fair housing guidelines and laws.
- Managed revenue for parking and amenity charges.
- Lead daily Front Desk shift operations to ensure adherence to policies, quality standards and procedures, while utilizing interpersonal and communication skills to lead, influence and encourage employees.
- Oversee employee scheduling, training, counseling, budgeting, and payroll administration and implementation of new training protocols and procedures, resulting in 100% compliance.
- Planned, budgeted, and executed residential and corporate events.
- Developed and executed a successful plan to reduce excessive overtime from 20% to 2%.
- Managed revenue for parking and amenity charges.
- Provided exceptional customer service to residents.
- Conducted quality assurance follow-ups and respond to inquiries, concerns and building issues. Interface with property management team, NFC regional team, building engineers, housekeeping and other building contractors.
- Assisted and supported leasing by conducting property showings to highlighting features, answering questions and redirecting concerns to close contracts.
- Inspected units before and after new tenant move-ins to efficiently schedule maintenance, cleaners and other housekeeping services.
New Braunfels , TX07/2014 - 05/2019
- Maintained internal phone directory by updating changes and arranging for prospects, vendors and corporate liaisons.
- Provided customer and sales support regarding contract pricing, alternative contract options and billing questions.
- Opened and maintained customer accounts by recording account information.
- Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; expediting correction or adjustments; following up to ensure resolution.
- Responsible for monitoring and analyzing daily activities to maximize efficiency and improve organizational process, quality and productivity.
- Responsible for setting hiring procedures, training standards, and supervising employees.
- Assisted with negotiating contracts, addressing budget matters, understanding general business operations and guiding work. Increased sales by 10%.
- Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Cincinnati , OH12/2017 - 08/2018
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Provided the ultimate customer service experience.
- Conducted phone screens and on-site interviews to achieve hiring goals.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
City , STATE12/2014 - 06/2015
- Interacted with recently admitted Emergency Room patients.
- Responsible for interviewing patients, identifying care problems and making referrals to appropriate healthcare services.
- Directed patient inquiries or complaints, facilitating satisfactory resolutions and explaining policies to patients.
- Gathered and examined patient information and health status using handheld data collection devices for study purposes.
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Resume Overview
School Attended
- University Of Maryland University College
- Frostburg State University
Job Titles Held:
- Concierge Director
- Administrative Assistant
- Office Assistant
- Patient Advocate/Scribe
Degrees
- MS : Health Administration
BS : Biology Pre Medical
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