Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. I have a lot of Hands-on experience from Serving, Barista and Concierge with business and multi-task-oriented knowledge. I have been very self-directed and mature for my age and experience. I am very consistent and committed to grow and learn as i open up my opportunities.
Strong organizational skills
Active listening skills
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Assisted in the managing of the company database and verified, edited and modified members' information.
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Cashiered with two cash registers at once in tandem to maximize customer flow.
Drafted documents for internal meetings.
Concierge/Customer ServiceJan 2017 to Current Sandpearl Residency － Clearwater, FLI currently verify constantly that all information obtained is accurate and secure. Replenished merchandise shelves with items from the stockroom. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Communicated all merchandise needs or issues to appropriate supervisors. I distribute packages and mail to residents/tenants. Complete all emails, phone calls, faxes. Recommended, selected and helped locate venues, entertainment, dining, etc. based on customer/residents needs and desires. Kept abreast of rapidly evolving technology. Accurately updating all Certificate of Liability and expired forms for vendors and tenants.
Waitress, CookJan 2010 to Mar 2015 Papa V's － Towanda, PAI have trained in my father's restaurant that has been a pass down family business since i was old enough to obtain business and communication skills. Over the past 6 years i have developed skills from customer service, cooking, serving, multi-tasking, self discipline, inventory, hands on, organization, paper work, and technology. Starting at a young age has helped me gain the knowledge and opportunity to prepare for my future and shape me into the person i am today.