concierge resume example with 2+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].
Skills
Policy and Procedure Adherence
Management Interaction
Guest Accommodations
Conference and Meeting Planning
Vendor interaction
Brand success
Safety Procedures
Guest experiences
Hospitality service expertise
Accommodations
Telephone etiquette
Quality Assurance
Interpersonal communications
Registration Processing
Conflict Resolution
Decision-Making Abilities
Room assignments
Check in and check out
Supply replenishment
Conflict and issue documentation
Office management
Social perceptiveness
Corporate branding
Reporting capabilities
Time management
Sales expertise
Cash Handling
Local arts and culture
Problem-solving skills
Clerical duties
Word processing
Administrative support
Organization
Team Building
File management
Relationship Development
Project Organization
MS Office
Business Operations
Communications
Regulatory Compliance
Budgets
Education
Southern New Hampshire UniversityHooksett, NHExpected in ā ā:Business Administration - GPA:
Brunswick Job Corps CenterBrunswick, GAExpected in ā āGED: - GPA:
Work History
Presbyterian Senior Care - Concierge Oakmont Or Washington, PA, 12/2019 - 04/2020
Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
Increased customer satisfaction by resolving maintenance issues.
Transported perishables and other deliveries to customer locations upon arrival.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Developed team communications and information for concierge meetings.
Resolved emergency and non emergency problems, improved operations and provided exceptional client support.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Handled 3 calls per hour to address customer inquiries and concerns.
Guest Services, Inc. - Front Desk Agent Suitland, MD, 10/2016 - 05/2018
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Updated customer accounts with add-on room charges, including purchases from the hotel store.
Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
Protected guest valuables with main safe or in individual boxes to maximize security.
Explained details regarding property, including restaurants, pool area, and fitness center to acclimate patrons to environment.
Provided guests with above-and-beyond service, including making transportation reservations and setting up tours.
Kept accounts in balance and ran daily reports to verify totals.
Politely welcomed arriving guests, providing room keys and information on amenities and policies.
Provided services efficiently and with high level of accuracy.
Used ON-Q to process reservations, check-ins and check-outs.
Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
Executed positive demeanor to each and every visitor approaching front desk.
Maintained financial accuracy by collecting deposits, fees and payments.
Oversaw fast-paced front desk operations during busy evenings at the facility with as many as 150 nightly guests.
Confirmed relevant guest information and payment methods to prevent fraud.
Acquired in-depth knowledge of surrounding area to provide guests with information about dining options, entertainment and other leisure activities.
Bluegreen Resorts - Front Desk Associate Saint Augustine, FL, 01/2016 - 09/2016
Asked customers questions to meet special requests.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained financial accuracy by collecting deposits, fees and payments.
Maintained cleanliness and organization of front desk area.
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