concierge resume example with 4+ years of experience
Guest-oriented Concierge offering over 1+ years of experience in hospitality and tourism. Self-starter with strong record of providing valuable service to clients and tourists. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Helpful Hospitality professional driven to cultivate exceptional service. Works effectively to address patron concerns and foster loyalty. Proven success in managing complex requests with grace and efficiency. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Concierge position. Ready to help team achieve company goals.
- Customer Service/ Guest Services/ Hospitality
- Verbal & Written Communication/ Building rapport
- Computer Proficiency
- Time Management
- Attention to Detail
- Leadership/ Management
- Collaboration/ Team Work
- Residential Property Management.
- Proper Etiquette
- Reservations
- Front Desk
- Integrity & Interpersonal
- https://www.linkedin.com/in/Jessica-Claire-42116a195
Boyne Falls, MI, Jersey City, NJ 06/2022 - Current
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Logged packages into and out of computer.
- Carried out day-day-day duties accurately and efficiently.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed over 30-40 phone calls per day efficiently and effective manner.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Westbury, NY, 01/2017 - 09/2019
- Anticipated consumer buying patterns to create purchase and inventory plan
- Supplied daily support to buyer and assistant buyer
- Arranged merchandise in alignment with store planogram
- Optimized store displays and appearance via strategic merchandising
- Changed displays to reflect new promotions
- Merchandised new stock to appeal to customers, grab attention and drive sales
- Maintained product inventory and reordered items
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers
- Consistently put customers first by handling needs with sense of urgency and compassion
- Managed approximately 30+ calls per day for customers
East Greenwich, RI, 01/2016 - 01/2017
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Answered incoming telephone calls to provide information about products, services, store hours, policies, and promotions
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices
- Sold various products by explaining unique features and educating customers on proper application
- Helped 40+ customers per day by responding to inquiries and locating products
- Engaged with customers to build rapport and loyalty
- Graduated High School.
- Received Promotion within 1 year as A Lead Sales Associate for Old Navy.
- Increased Sales due to my ability to assist Consumers in a timely and proficient manner, as well as building rapport.
By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy
Your data is safe with us
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
- Brooklyn Academy of Science And The Environment
Job Titles Held:
- Concierge
- Merchandising Specialist
- Sales Associate
Degrees
- High School Diploma
By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy