Talented Front Desk Agent offers exceptional organizational, interpersonal and computer skills. Strong background in all aspects of customer service and support Accustomed to working in fast-paced environments with success in effectively handling difficult client situations. Experienced professional with ability to analyze data and write reports to maintain financial operations using Microsoft office suites Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Customer service and sales expert who identifies customer needs and delivers solutions to problems.
Microsoft word Microsoft Office Specialist
Concierge January 2015 to March 2015CBMC － Alexandria, VA
Greet residents as they arrive and depart.
Monitored surveillance equipment to prevent unauthorized facility entry on a regular basis.
Answering phones and transferring calls.
Answer any resident questions, and/or demanding problems as well as offer suggestions.
Entered/completed work orders using Jenark.
Distribute mail to residents File completed work orders Keep a clean and organized work area Collect rent checks Contacted maintenance staff when residents reported problems.
Cashier June 2013 to July 2015McDonalds － Dumfries, VA
Worked as a team member performing cashier duties, product assistance and cleaning.
Maintain sanitation, health, and safety standards in work areas.
Clean food preparation areas, cooking surfaces, and utensils.
Verify that prepared food meets requirements for quality and quantity.
Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.
Prepare specialty foods such as pizzas, fish and chips, sandwiches, and wraps, following specific methods that usually require short preparation time.
Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles Responsible for taking orders in a timely manner and guaranteeing high level of customer service.
Demo Specialist April 2015 to June 2015Crossmark － Woodbridge , VA
•Informed customers about sales and promotions in a friendly and engaging manner.
•Possessed the aptitude and ability to gain adequate knowledge of the products represented.
• Has desire and ability to proactively intercept, engage, interact, and sell product to the consumer in a positive manner.
• Can effectively communicate the features and benefits of the product.
• Ability to prepare and serve food samples using small appliances such as microwaves, fryers, skillets, coffee makers and knives.
• Can maintain a clean, sterile and safe work station using cleaning chemicals.
• Maintains a professional appearance consistent with the requirements of the job.
• Properly sets up and prepares Event Table for execution.
• Achieves 100% execution on assigned work.
• Assists with preparation for client visits and completes audit corrections.
• Builds and maintains rapport with store personnel to effectively meet company and client objectives.
• Completes expense reports as per Company Policy.
• Prepares and submits all on-line requirements on the same day as Event execution.
Concierge July 2015 to CurrentFirst Owners Association － Alexandria, VA
Provided accurate and appropriate information in response to resident inquiries.
Perform office duties on a temporary basis when needed.
Develops a strong knowledge of the hotel's facilities and services and of the surrounding community.Provides guests with information about attractions, facilities, services, and activities in or outside the property.Makes guest reservations for air or other forms of transportation when requested. Obtains necessary itinerary tickets.Makes guest reservations for the theatre and other forms of entertainment when requested. Obtains necessary tickets and provides directions to facilities.Organizes special functions as directed by management.Arranges secretarial and other office services.Coordinates guest requests for special services or equipment with the appropriate department.Contacts roomed guests periodically to ascertain any special needs.Handles guest complaints and solve problem to the degree possible.
High School Diploma : 2014Potomac High School － Dumfries, VA
Coursework in Finance and Business Development Coursework in Business Administration.
Communications and Accounting Microsoft Office Applications Certificate.
Coursework in Early Childhood Education
Intermediate in Spanish, reading/writing.
cashier, conflict resolution, cooking, customer service, Listening, Microsoft Office Specialist, Microsoft word, Strong organizational skills, quality, Reading, safety, Spanish, Answering phones, and Monitoring cameras.Cash handling Professional and friendly Careful and active listener Multi-tasking