Concierge resume example

• Communicated with management about trends in customer calls to help team efficiency and success.
• Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
• Employed prescribed sales processes to cultivate strong customer relationships.
• Gained in-depth understanding of company products, systems and policies to give customers expert support.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for products, services and company information.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Recommended products to customers, thoroughly explaining details.
• Answered constant flow of customer calls with minimal wait times.
• Evaluated account and service histories to identify trends, using data to mitigate future issues.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Communicated with vendors regarding backorder availability, future inventory and special orders.
• Cultivated customer loyalty, promoted repeat customers and improved sales.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Regularly exceeded daily sales and product add-on quotas.
• Provided information regarding charge accounts and loyalty programs.
• Leveraged sales expertise to promote products and capitalized on upsell opportunities.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Consulted with outside parties to resolve discrepancies and create effective solutions.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.

• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Collected room deposits, fees and payments.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Answered guest questions and referred to local points of interest.
• Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
• Maintained cleanliness and organization of front desk area.
• Used internal software to process reservations, check-ins and check-outs.
• Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

• Developed and actualized customer service initiatives to decrease wait times.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Demonstrated items to customers and created customer awareness, interest and sales.
• Informed customers about special promotions and provided detailed information for various products.
• Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Resolved concerns with products or services to help with retention and drive sales.
• Energized and motivated in performing sales floor activities including merchandising and selling.
• Boosted sales revenue by skillfully promoting diverse service options.
• Evaluated account and service histories to identify trends, using data to mitigate future issues.
• Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Leveraged sales expertise to promote products and capitalized on upsell opportunities.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Consulted with outside parties to resolve discrepancies and create effective solutions.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.
• Communicated with vendors regarding backorder availability, future inventory and special orders.
• Cultivated customer loyalty, promoted repeat customers and improved sales.

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• Provided information regarding charge accounts and loyalty programs.