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Concierge Resume Example

Resume Score: 80%

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CONCIERGE
Summary

Stupendous experience working for manage services of Fortune 500 plus companies. Possesses a professional demeanor, excellent communication and interpersonal skills, articulate, reliable, and sensitive to confidential information. Ability to work with minimal direction and handle multiple task.

Industrious Office Support with 10+ year background of proactive administrative support and energetic team leadership. Proven history of promoting organizational goal achievement by streamlining workflow and promoting efficient interdepartmental coordination. Adept in task delegation and conflict resolution.

Skills
  • Microsoft Outlook
  • Microsoft Office
  • Microsoft Word
  • Printing
  • Scheduling
  • Document review
  • Document editing
  • Communications
  • Customer Service
  • Meal preparation
  • Self-directed
  • Client satisfaction
  • Housekeeping
  • Business correspondence
  • Computer maintenance
  • HIPAA compliance
  • Patient toileting
  • Understands medical procedures
  • Documentation procedures expert
  • Proper sterilization techniques
  • Charting expertise
  • First aid
  • Stocking supplies
  • Patient scheduling
  • Troubleshooting and diagnostics
  • Call center experience
  • Customer support needs assessment
  • Technical troubleshooting
  • Efficient and accurate
  • Recordkeeping and bookkeeping
  • Organization and efficiency
  • Business operations understanding
  • Professional and polished presentation
  • Detail oriented
  • Multitasking ability
  • Microsoft Office Specialist Certified
  • PC proficient
  • Document control
  • Tech-savvy
  • Service-oriented mindset
  • Distribution services
  • Mail delivery
  • Shipping and receiving proficiency
  • Retail sales
  • Automated mail processing proficiency
  • Postal service and product expertise
  • Postal form proficiency
  • Strong organization skills
  • Team collaboration
  • Time management
  • Oral and written communication
  • Food, beverage and drug oversight
Experience
Concierge / Heartfields Assisted Living At Bowie - Bowie, MD11/2019 - Current
  • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Communicated client project requirements to vendors and contractors to ensure client satisfaction.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Played games with patients on every day basis to boost mood, improve memory and provide light entertainment.
  • Provided patients and families with emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
  • Assisted patients , closely monitoring conditions and safety.
Office Services Specialist / MCS Group (Kaiser Permanente) - Hyattsville, MD11/2019 - Current
  • Implemented office efficiency improvements to streamline task delegation.
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
  • Oversaw office inventory by restocking supplies and submitting purchase orders Kaiser Permanente.
  • Operated mail processing equipment and manually sorted mail.
  • Assisted customers in receiving oversized parcels by carrying items inside.
  • Obtained signatures from recipients to release registered and special delivery parcels.
  • Operated bindery equipment and oversaw general functionality, including adjusting guides and rollers, to avoid errors and complete efficient daily work.
  • Completed high-quality work by performing bindery tasks according to job instructions and work orders.
  • Maintained accurate job records by documenting data in appropriate databases, drafting reports and securing permanent files.
  • Monitored team progress to complete projects within deadlines, including large print jobs and rush orders.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Troubleshot and repaired machines to increase productivity and decrease spending.
Legal Office Support / Ricoh Americas Corporation (Venable LLP) - Washington Dc, DC10/2018 - 11/2019
  • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
  • Worked with legal team in addressing access issues, gathering documentation to facilitate creation of writ files for litigation.
  • Work with legal team in addressing access issues, gathering documentation and providing spreadsheets to facilitate creation of writ files for litigation.
  • Coordinated and communicated with several clients daily to gather pertinent information.
  • Led flexographic printing press operations, including lamination and die cutting.
  • Conducted ink operations, including verifying ink specifications, inking presses, changing ink and adjusting ink flow.
  • Prepared machines for printing and operated one-and two-color printing presses, platemakers, hydraulic paper cutters and digital printers and copiers.
  • Produced error-free paperwork and SMART transactions.
  • Checked work areas to verify that printed sheets, mutts and blanks from each load were accounted for.
  • Maintained accurate job records by documenting data in appropriate databases, drafting reports and securing permanent files.
  • Communicated with staff coordinate work, maintain efficiency and achieve production targets.
  • Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business volume skyrocketed.
Site Representative / Canon (World Bank) - Washington Dc, DC07/2007 - 09/2018
  • Prepared and delivered polished and professional customer presentations.
  • Attended product training, workshops and conferences to maintain current understanding of industry trends and advancements.
  • Operated mail processing equipment and manually sorted mail.
  • Obtained signatures from recipients to release registered and special delivery parcels.
  • Delivered mail to residents and business within assigned area.
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
  • Recommended and sold services such as insurance and tracking.
  • Assisted customers in receiving oversized parcels by carrying items inside.
  • Placed mail into appropriate PO boxes.
  • Weighed parcels, calculating costs based on type, total weight, and final destination.
  • Applied appropriate postage to outgoing mail using postage machine or mailing labels.
  • Organized and monitored mail supplies and general office supplies for mail room.
  • Placed letters in individual mail slots for internal staff pickup.
  • Loaded mail into cart to prepare for interdepartmental delivery route.
  • Responded to internal employees' questions about mail services, products and delivery choices.
  • Identified undelivered mail and applied markups to return to sender.
  • Operated photocopier to print, collate and fold documents.
  • Reordered supplies when stock ran low to maintain necessary levels.
  • Delivered mail by dropping off to recipients within organization.
  • Scheduled pickups for outgoing parcels with external mail delivery services.
  • Documented logs of postage charges and organized receipts.
Education and Training
ACT College - Arlington - Arlington, VA03/2005Certificate: Medical Administration
Prince George's Community College - Upper Marlboro, MDBusiness Administration
Additional Information
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Resume Overview

Companies Worked For:

  • Heartfields Assisted Living At Bowie
  • MCS Group (Kaiser Permanente)
  • Ricoh Americas Corporation (Venable LLP)
  • Canon (World Bank)

School Attended

  • ACT College - Arlington
  • Prince George's Community College

Job Titles Held:

  • Concierge
  • Office Services Specialist
  • Legal Office Support
  • Site Representative

Degrees

  • ACT College - Arlington - Arlington, VA 03/2005 Certificate : Medical Administration
    Prince George's Community College - Upper Marlboro, MD Business Administration

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