LiveCareer-Resume

concierge resume example with 6+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Dedicated to excellence. Engaging professional with top-notch skills in issue resolution. Excellent interpersonal and communication skills.

Hardworking and reliable. Highly organized, proactive and punctual with team-oriented mentality. Motivating leader with history of building and managing customer relations teams. Proficient at identifying issues and problem solving. Strong relationship builder works well with corporate teams.

Skills
  • Sales
  • Time management
  • Training and mentoring
  • Safety procedures
  • Communications
  • Supervision
  • MS Office
  • Customer service
  • Relationship development
  • Problem resolution
  • Administrative support
  • Team building
  • Planning and coordination
  • Inventory management
  • Organization
  • Business operations
Experience
01/2018 to 03/2020 Concierge Brookdale Senior Living | Edmond, OK,
  • Rectified volatile situations quickly through active listening and effective communication.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Counted cash drawer and prepared daily deposits.
01/2016 to 12/2017 Office Lead Value City Furniture | Mentor, OH,
  • Completed various reports and analyzed each report to decide where improvements could be made.
  • Coached team on company policies, procedures, and best practices to enhance operational efficiency, employee productivity and subsequently decrease labor costs.
  • Identified operational and performance issues and worked with managers to resolve concerns.
  • Created and updated Excel spreadsheets detailing latest information regarding deliveries and billing.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Collaborated with others to discuss new Delivery opportunities.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Performed site evaluations, customer surveys and team audits.
  • Created agendas and communication materials for team meetings.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Handled all delegated tasks, including Billing, Dispatching, routing, scheduling deliveries and customer Surveys.
  • Improved customer satisfaction by finding
  • Creative solutions to problems.
  • Completed quarterly inventory.
  • Scheduled deliveries to customer locations.
  • Assisted in cycle counting.
07/2015 to 12/2015 Production Coach Keurig Dr Pepper | Grandville, MI,
  • Moved items between machines, conveyors and transport equipment based on current production needs.
  • Volunteered to take on additional shifts during peak periods to keep projects with tight deadlines moving forward.
  • Inspected finished products for quality and adherence to customer specifications.
  • Monitored processes to avoid overloading and keep machinery functioning properly.
  • Sorted more than 1200 products each shift for further processing or shipment.
  • Trained new employees on proper use of equipment to prevent accidents.
  • Assisted assessment of finalized product development to maintain QC standards.
  • Used company tracking system to locate and pick merchandise to fulfill daily customer orders.
  • Recognized defective material and reported issues to management to facilitate prompt resolution.
10/2010 to 02/2013 Sales Associate Jack Wills | Westport, CT,
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Offered product and service consultations and employed upselling techniques.
  • Prepared cash deposits up to $1200 with zero discrepancies.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Recommended optimal merchandise based on customer needs and desires.
  • Educated customers on product and service offerings.
  • Recommended merchandise to customers based on needs and preferences.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education and Training
Expected in 06/2008 to to GED | San Joaquin Delta College, Stockton, CA GPA:

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Resume Overview

School Attended

  • San Joaquin Delta College

Job Titles Held:

  • Concierge
  • Office Lead
  • Production Coach
  • Sales Associate

Degrees

  • GED

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