Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Diligent Retail Associate skillful in connecting with people and promoting products. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in retail with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need.

  • Team management
  • Organization
  • Problem solving
  • Work ethic
  • Leadership
  • Active listening
  • Abstract/Critical thinking
  • Community relations
  • Training and mentoring
  • Money handling
  • Teamwork
  • Interpersonal and written communication
  • POS system operation
01/2021 to Current
Concierge Compass Group Usa Inc Stamford, CT,
  • Takes sixteen appointments per day to assist customers with repairs, resizes, order pick ups, and other services involving customer orders.
  • Serves customers by helping them select products when needed during exchange processes or customer inquiries.
  • Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.
  • Alerts management of potential security issues.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Cleaned jewelry cases daily with glass cleaner and dusters to keep all displays pristine.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Followed store opening and closing procedures as per company guidelines.
08/2017 to Current
Design Team Member Bass Pro Shops Pearland, TX,
  • Assisted lead designer with every project.
  • Contributed ideas during strategic and conceptual brainstorming sessions.
  • Space planned for furniture within each scheduled property.
  • Pre-planned a list of items necessary for properties and went shopping for them.
  • Accessorized and decorated properties.
  • Photographed completed properties.
  • Organization of all furniture and accessories within storage units.
  • Ordered furniture for each property based on the criteria of the home, square footage, and style.
  • Collaborated with team of designers to offer improvements and direction on others' projects.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
09/2020 to 06/2021
Front End Cashier Kutol Products Company Sharonville, OH,
  • Processed sales, returns and exchanges using POS register system. Handled cash, card, check, gift card and coupon transactions for customer purchases.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Addressed and resolved customer complaints with friendly and level-headed assistance.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Set up dining room to meet hospitality and service standards.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Developed strong and lasting customer relationships.
08/2019 to 03/2021
Team Leader Bristol Hospice Modesto, CA,
  • Helped customers find specific products, answered questions and offered product recommendations.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Delegated daily tasks to team members to optimize group productivity.
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
  • Performed cash count-out at end of each shift and addressed all queries from customers.
  • Operated cash register, collected payments and provided accurate change.
11/2020 to 01/2021
Fulfilment Associate Great Northern Corp Wilsonville, OR,
  • Pulled merchandise to fulfill orders to specification.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Accepted, processed and filled orders quickly and accurately.
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
  • Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
  • Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Adhered closely to safety procedures in daily operations and reported hazards or accidents to management.
  • Verified all items were matched to sales checks correctly for packing and shipment at close of each day.
02/2019 to 04/2019
South Campus Desk Worker American Dining Creations Harrisburg, PA,
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Responded to inquiries and room requests made online, by phone or email.
  • Signed for packages, recorded all deliveries and distributed to personnel.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Ensure the front desk is neat, presentable, and equipped with all necessary supplies.
  • Stocked and maintained inventory levels.
  • Answered and directed incoming calls using multi-line telephone system.
  • Provided excellent customer service to residents as well as guests or workers.
  • Assisted students with signing in guests.
  • Monitored the residence hall at all times ensuring safety to the residents.
  • Reported incidents when necessary.
12/2016 to 12/2018
Schedule Coordinator Accelerated Movers City, STATE,
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Planned routes according to traffic patterns and company regulations.
  • Provided exceptional customer service through effective telephone communication and follow-ups.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Answered telephones and directed calls to appropriate staff members.
  • Maximized customer satisfaction by providing fast service and resolving issues in a timely manner.
  • Maintained positive relationships with all customers.
05/2012 to 01/2016
Design Assistant Phoenix Rising And Home Staging City, STATE,
  • Measured rooms and documented information to plan layouts.
  • Ordered fabric and finish samples to view options in person.
  • Researched fixtures and furnishings aligned with project requirements and design style.
  • Monitored budget allowance throughout design and implementation.
  • Pre-planned a list of items necessary for properties and went shopping for them
  • Accessorized properties.
  • Design/staged properties.
  • Photographed completed properties.
  • Organization within furniture warehouse.
  • Ordered furniture.
05/2015 to 12/2015
Cashier/Barista SAPA Coffee & Juice City, STATE,
  • Processed POS transactions, including cash, debit and credit purchases and refunds.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Maintained accuracy by reconciling cash drawer and restoring adequate cash and coins for transactions.
  • Engaged customers warmly and provided immediate and dedicated assistance.
  • Memorized official and off-menu coffee and tea preparations.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Merchandised display cases and promoted prepared foods.
  • Created complex, hand-crafted beverages based upon customer preferences.
Education and Training
Expected in
: Chemistry
University of San Francisco - San Francisco, CA,
Expected in
: Biochemistry
University of Illinois At Chicago - Chicago, IL,
Expected in 2017
High School Diploma:
Alcott College - Chicago, IL

Food Handlers License- eFood

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resume Strength

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Resume Overview

School Attended

  • University of San Francisco
  • University of Illinois At Chicago
  • Alcott College

Job Titles Held:

  • Concierge
  • Design Team Member
  • Front End Cashier
  • Team Leader
  • Fulfilment Associate
  • South Campus Desk Worker
  • Schedule Coordinator
  • Design Assistant
  • Cashier/Barista


  • Some College (No Degree)
  • Some College (No Degree)
  • High School Diploma

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