Concierge Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Hardworking Customer Service Representative with 3 years of experience working with porcelain tile. Trained in project and time management with extensive knowledge of flooring materials and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Competent Concierge driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.

Hardworking in Customers Service providing over 10 years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

Personable Customer Service professional offering over 10 years of experience resolving account and service concerns for retail customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Motivated Customer Service Rep with over 10 years of experience in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.

Well-qualified proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support.

Customer Service driven bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

  • Policy and Procedure Adherence
  • Management Interaction
  • Vendor interaction
  • Telephone etiquette
  • Administrative support
  • Quality assurance
  • Interpersonal communications
  • Team Supervision
  • Office streamlining
  • Brand success
  • Order Fulfillment
  • Inbound and Outbound Calling
  • Credit card processing
  • Complaint resolution
  • Key holder experience
  • Multi-line phone talent
  • Medical terminology knowledge
  • Service standard compliance
  • Professional telephone demeanor
  • POS systems expert
  • Shipping procedures understanding
  • Account management
  • Creative problem solving
  • Good listening skills
  • Money handling abilities
  • Sales expertise
Work History
Concierge , 07/2018 to Current
Hyatt Hotels Corp. Branchburg, NJ,

Communicated with customers via phone and email to confirm deliveries and respond to inquiries.

  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Adhered to social distancing protocols and wore mask or face shield at all times.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Worked closely with A&D Firms and National Accounts/ VIP with high degree of respect for privacy.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Regularly exceeded daily sales and product add-on quotas.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Recorded financial transactions for the department using Quickbooks and handled payments of accounts.
  • Improved payment process through consistent hard work and dedication to our Accounting department and customers.
Shuttle Van Driver, 01/2018 to Current
Alterra Mountain Co Winter Park, CO,
  • Planned routes and made proactive adjustments using GPS apps to account for traffic problems.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained clean and neat shuttle for passenger comfort.
Secretary, 01/2005 to 11/2017
Yale-New Haven Health Trumbell, CT,
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Provided clerical support to 35 company employees by copying, faxing and filing documents.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Offered office-wide Microsoft software support and training, including troubleshooting issues and optimizing usage.
  • Maintained fully functional office equipment and well-organized supplies to enhance team productivity.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
  • Completed accurate daily documents, reports and invoices.
  • Upheld strict timetables by maintaining accurate, balanced calendars for VP and director of Customer Service.
  • Performed office-related support tasks and clerical functions, including processing return, facilities maintenance scheduling and office equipment maintenance.
  • Assisted in writing financial reports and developing Powerpoint presentations.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Handled daily scheduling tasks and provided administrative support for the Customer Service department.
  • Drafted agendas, recorded minutes and created financial documents for meetings with CEO.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Wrote and proofread error-free letters, memoranda and other business correspondence.
Certificate : Medical Insurance Billing & Coding, Expected in 01/2016
Vista College - El Paso, TX
Certificate : Real Estate, Expected in 12/2018
Academy Of Real Estate - El Paso, TX,
Diploma : Business Administration, Expected in 05/1988
Del Norte High School - Albuquerque, NM
  • Licensed Notary Republic State of Texas - Expires April 2021

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Resume Strength

  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Vista College
  • Academy Of Real Estate
  • Del Norte High School
Job Titles Held:
  • Concierge
  • Shuttle Van Driver
  • Secretary
  • Certificate
  • Certificate
  • Diploma