Concierge Resume Example
- Reservation Management
- Strategic Planning and Analysis
- Guest accommodation and experience
- Fluent in Spanish
- Marketing and promoting
- Excellent phone etiquette
- Team Building
- Fast learner
- Hands on Highly Dependable
Computer Software Education and Training
Microsoft and Excel
STX
Fosse Software
Personable hospitality specialist with 5 years of guaranteeing success in customer satisfaction attending to clients needs and reservation necessities. Adept at promptly assisting and being resourceful resulting in consistent customer return. Seeking to attain a position to further expand skills and explore a new trade. Aiming to expand knowledge in business and customer service relations while learning new and exciting practices. Hospitality teaches to be passionate in retail sales and customer service, these experiences in the field has provided the skills to always look forward to connecting with clients and building team rapport.
Concierge Team LeaderCompany Name, City, State
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout
- Explained details regarding property
- Kept accounts in balance and ran daily reports to verify totals
- Confirmed relevant guest information and payment methods to prevent fraud
- Confirmed reservations and identification
- Prepared customer invoices, accepted payments and processed refund and cancellation requests
- Created new reservations for future stays as well as walk ins
- Utilize accountability with teammates to ensure daily directives are completed promptly
- Managed reservations for high volume hotel (600+ suites)
- Arranged for transportation to and from airport, train station and events for visitors.
- Guided and trained new and existing employees
- Worked closely with management
Salon ManagerCompany Name, City, State
- Maintained knowledge of current sales, products, services, promotions, polices regarding payment with exchanges
- Consistently ensured that all protocols within salon were properly up held
- Supervised operations and handling multiline of high volume calls
- Communicated effectively with ownership concerning important customer issues
- Managed all front desk task such as entering customer demographic, maintenance of client records and preference data on computer database
- Recorded inventory sales analysis into salon's monthly income reports, ordering, and stocked salon product line
- Communicated all client reservations to appropriate staff
- Key holder on opening and closing salon
- Developed new revenue streams by using social media accounts and strategic marketing activities to entice customers to try salon services
- Grew repeat client base by 20% through effective marketing and customer rapport
- Scheduled employees to maintain adequate coverage during business hours
- Managed payroll
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- Target job
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Resume Overview
School Attended
- City-As-School
Job Titles Held:
- Concierge Team Leader
- Salon Manager
Degrees
- High School Diploma
