Personable hospitality specialist with 5 years of guaranteeing success in customer satisfaction attending to clients needs and reservation necessities. Adept at promptly assisting and being resourceful resulting in consistent customer return. Seeking to attain a position to further expand skills and explore a new trade. Aiming to expand knowledge in business and customer service relations while learning new and exciting practices. Hospitality teaches to be passionate in retail sales and customer service, these experiences in the field has provided the skills to always look forward to connecting with clients and building team rapport.
Skills
Reservation Management
Strategic Planning and Analysis
Guest accommodation and experience
Fluent in Spanish
Marketing and promoting
Excellent phone etiquette
Team Building
Fast learner
Hands on Highly Dependable
Work History
Concierge Team Leader, 02/2017 - 03/2020 Great Clips – Carrollton, TX,
Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout
Explained details regarding property
Kept accounts in balance and ran daily reports to verify totals
Confirmed relevant guest information and payment methods to prevent fraud
Confirmed reservations and identification
Prepared customer invoices, accepted payments and processed refund and cancellation requests
Created new reservations for future stays as well as walk ins
Utilize accountability with teammates to ensure daily directives are completed promptly
Managed reservations for high volume hotel (600+ suites)
Arranged for transportation to and from airport, train station and events for visitors.
Guided and trained new and existing employees
Worked closely with management
Salon Manager, 08/2015 - 02/2017 Alibi NYC Soho Salon – City, STATE,
Maintained knowledge of current sales, products, services, promotions, polices regarding payment with exchanges
Consistently ensured that all protocols within salon were properly up held
Supervised operations and handling multiline of high volume calls
Communicated effectively with ownership concerning important customer issues
Managed all front desk task such as entering customer demographic, maintenance of client records and preference data on computer database
Recorded inventory sales analysis into salon's monthly income reports, ordering, and stocked salon product line
Communicated all client reservations to appropriate staff
Key holder on opening and closing salon
Developed new revenue streams by using social media accounts and strategic marketing activities to entice customers to try salon services
Grew repeat client base by 20% through effective marketing and customer rapport
Scheduled employees to maintain adequate coverage during business hours
Managed payroll
Education
High School Diploma: , Expected in 2014 - City-As-School - New York, NY GPA:
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