Administrative professional with assistant management experience and exceptional people skills. Versed in re-organization and operations. Desires a challenging in th Spa and Hospitality industry.
Answered multi-line phone system with approved greeting, Scheduled clients reservations, Greet clients and guide them through the spa, Used operating system effectively to make all aspects of the spa/salon run efficiently,Provided a positive, outgoing and energetic atmosphere, Educated clients about retail lines, recommend products to clients when appropriate, Conducted analysis to keep track of employee sales, Monitored multiple databases to keep track of all company inventory, Suggested and executed creative new marketing initiatives, Processed client intake forms, Reported daily sales to sales team and management, Kept spa tidy, restocked items, and kept track of necessary stock
Supervised and cared for two children, ages one and six, Maintained a parent approved daily schedule that included educational and child development activities, Preformed light housekeeping and nutritious meal preparation with consideration of any dietary needs, Used extensive art background to design age appropriate craft activities, Performed all child personal hygiene care including bath time and potty training,Closely monitored children's play activities to verify, Disciplined children based on the structure set by parents/guardians to promote positive behavior, Provided daily updates of children's progress.
Warmly greet guests, bid a tender departure, and invite to visit again.
Run waitlist, gauge kitchen, servers and general dining room performance.Ensure that requirements for all guests are met; including small children, disabled or food allergic guests. Create new settings as per requirements and clear additional settings if not needed.
Assisted Lawyers and Legal secretaries with daily clerical tasks in a fast paced office. Proofread and reproduced documents including reports, legal briefings, and spreadsheets. Preformed data entry of all shipping orders and vendor invoices. Scheduled and planned office meetings and events Organized and maintained confidential client files Led the training and management of office interns. Operated the front desk, providing client services in person and on the phone.
Developed, coordinated and executed special university events such as the annual. Convocation, holiday parties, and guest lectures Implemented email formats and spreadsheets which increased office productivity. Acted as a liaison to other university departments. Maintained database of Faculty, Donor, and Board of Trustees information. Brokered partnerships with local vendors and conducted price comparisons. Designed original event materials including invitations, programs and menus.
Provided weekend front desk coverage and phone reception at Maseeh Hall. Sorted and distributed all mail and packages, both incoming and outgoing. Resolved resident complaints within scope of authority and referred the matter to management if required. Maintained database of student information.
Provided front desk and reception coverage to Real Estate agencies, Law Firms, and Transportation Services. Assisted a research project for a Health Services company and Educational Travel Company. Provided office assistance to Boston Health Care for the Homeless by imputing patient data. Provided five star customer service at registration tables for various conferences.
Liberal Arts GPA: 3.7
Graphic Design Founder of the Multi-Cultural Student Association | Received Massachusetts College of Art scholarship GPA: 3.0
Academic, Adobe CreativeSuites, Arts, Clerical, Conference and Event Planning, Client Customer Service, Data Entry, Correspondence/Filing, Microsoft Suite, Organization and Operational Management, Reception, Research, Shipping and Receiving,Typing: 60 WPM
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