concierge resume example with 17+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Reporting capabilities
  • Office streamlining
  • Vendor interaction
  • Brand success
  • Management Interaction
  • Cash Handling
  • Guest services
  • Marketing
  • Telephone etiquette
  • Guest experiences
Work History
07/XXX0 to Current Concierge Accor Hotels | Washington, DC,
  • Maintain front desk's concierge book to provide visitors with access to relevant local information.
  • Participate in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Adhere to social distancing protocols and wore mask or face shield at all times.
  • Exceed goals through effective task prioritization and great work ethic.
  • Use critical thinking to break down problems, evaluate solutions and make decisions.
  • Perform duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Rectified volatile situations quickly through active listening and effective communication.
  • Recognized by management for providing exceptional customer service.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty
  • Leveraged Concierge Plus and Building Link to input and compile data gathered from various sources
  • Answered 25 calls per hour to assist with customer questions and concerns
04/2014 to Current General Manager Abm | O Fallon, MO,
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Evaluate suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Held weekly meetings with owners to identify techniques to overcome sales obstacles.
  • Support regulatory compliance by overseeing all audits to verify protocol adherence.
  • Organize budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Reduce corporate risk by managing shrink processes and controlling inventory levels.
  • Design modern employee recognition program which boosted productivity and improved morale.
  • Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements
  • Forecasted sales, allocated resources and managed labor to improve productivity metrics by 12%
06/2004 to 07/XXX1 Supervisor Connexion Point | Memphis, TN,
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Monitored workshop work flow for 30 employees.
  • Introduced team contests and goals to enhance productivity and improve employee morale.
  • Worked with management team to implement proper division of responsibilities.
  • Built, managed and coached insourced and outsourced team, implementing training programs to improve efficiency and productivity.
  • Established and enforced clear goals to keep employees working collaboratively
  • Complied with company policies, objectives and communication goals
  • Enhanced group productivity 10% by developing and implementing new strategies
08/2008 to 06/2014 Production Supervisor Dover Corporation | Austin, TX,
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Revitalized school kitchen area operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
  • Supervised all production phases, including package and delivering.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Hired and trained both permanent and temporary staff members.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Managed employees throughout preparation and service of 1800 meals per day.
  • Investigated and integrated enhanced service and team management strategies to boost business profits.
  • Secured new clients and accounts by analyzing and catering products to specific needs.
  • Met with clients to outline desired goals and prepared quotes for overall catering costs.
Expected in 06/2004 High School Diploma | Woodrow Wilson SHS, Washington, DC, GPA:

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Resume Overview

School Attended

  • Woodrow Wilson SHS

Job Titles Held:

  • Concierge
  • General Manager
  • Supervisor
  • Production Supervisor


  • High School Diploma

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