Concierge Resume Example
Gifted professional with a drive to provide exceptional service. True people person focused on resolving issues and understanding the importance of branding.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin a new challenge with a successful team.
Eager to learn new skills and advance knowledge with hands-on experience.
Organized, proactive and punctual with team-oriented mentality.
Responsible for providing world class service to residents, their families and guests, tour groups, vendors, and co-workers in a warm and appropriate manner, welcoming them to our community and assisting them with their many and various needs. Operate a busy multi-line phone with courtesy, confidence and finesse. Screen and transfer calls to the appropriate departments. Answer all prospective resident resident questions according to Keystone guidelines and schedule tour requests - gathering accurate demographics for the Director of Sales. Assist employees with work-flow tasks. Maintain the appearance and cleanliness of the Keystone main entrance, lobby and concierge desk. Offer package pick-up and delivery assistance.
Protect confidential information adhering to strict company and federal guidelines. Update daily census for directors. Maintain a clean, well lit residential environment. Thorough understanding of Keystone emergency procedures and all applicable safety rules and regulations. Expert knowledge of Outlook calendar and email, Microsoft Word/Excel. Schedule doctor appointments/transportation for residents. Able to multitask in an astonishingly busy environment. Patient, effective communication with a diverse senior population. Demonstrate level headed decision making in critical situations. Communicate releveant information to kitchen, wellness center, maintenance and housekeeping staff. Complete monthly billing of resident meals/dining room tracking. Create spreadsheetsfor HR and Executive Director. Maintain spreadsheets of non-medical confidential information and emergency contact inforamtion. Recommend and secure dinner, event and ticket reservations; schedule private car, limo and taxi services.
My passion and highest priority: The residents of Keystone and their families. I enjoy being the "face" of Keystone as full time Concierge and as beloved ambassador of Keystone Place in the Litchfield County community. I have developed a significant reputation for leadership due to excellent relationships with employees and my willingness to lead by example.
Provide exceptional customer service in a fast paced environment. Manage inventory, purchase/prepare daily supplies. Maintain a clean and sanitary work environment. Operate register to cash out patrons and balance at end of shifts. Addressed any concerns or complaints quickly to improve service.
Offer support and companionship to nursing home residents Provid in-home elder care making sure home is safe, clean and medicine is taken.
Managed conference calls by documenting participant details and preparing audio recordings for future reference. Arranged domestic and international travel, hotel and transportation needs for staff. Processed financial documents including contracts, expense reports and invoices. Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management. Organize and file quarterly reports, manage trips for supervisors.
- Strong knowledge of applications and available resources for account management.
- Ability to work in a highly collaborative team environment. Comfortable making executive decisions.
- Strong knowledge of best-in-class policies and procedures for running a community.
- Ability to deliver time-sensitive projects.
- Coordinate appointments with caregivers, family members, residents and medical practices.
- Develop customer service techniques and train co-workers for a consistent approach to building consumer confidence.
- Ensure that employees recognize the importance of their contributions to the whole, and demonstrate to each appreciation for the value that he or she delivers to the overall every single day.
- Create and promote a caring customer service program for entire staff. Coach employees to achieve their individual goals for success by encouraging a positive customer experience and boosting morale.
- Proficient in Microsoft Office products, especially Microsoft Excel
- Proven ability to think strategically and tactically while also managing details.
- Initiating and cultivating relationships with outside agencies.
- Better business services resulted in greater customer satisfaction based on qualitative data/voice of the customer.
- Adapts well to new situations and comfortable working in a fast-paced environment.
- Excellent written and oral communication skills gained through continuous interaction with management.
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Resume Overview
School Attended
Job Titles Held:
- Concierge
- Waitress
- Volunteer
- Administrative Assistant
Degrees
- High School Diploma
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