Concierge resume example

Responsible for providing world class service to residents, their families and guests, tour groups, vendors, and co-workers in a warm and appropriate manner, welcoming them to our community and assisting them with their many and various needs. Operate a busy multi-line phone with courtesy, confidence and finesse. Screen and transfer calls to the appropriate departments. Answer all prospective resident resident questions according to Keystone guidelines and schedule tour requests - gathering accurate demographics for the Director of Sales. Assist employees with work-flow tasks. Maintain the appearance and cleanliness of the Keystone main entrance, lobby and concierge desk. Offer package pick-up and delivery assistance.

Protect confidential information adhering to strict company and federal guidelines. Update daily census for directors. Maintain a clean, well lit residential environment. Thorough understanding of Keystone emergency procedures and all applicable safety rules and regulations. Expert knowledge of Outlook calendar and email, Microsoft Word/Excel. Schedule doctor appointments/transportation for residents. Able to multitask in an astonishingly busy environment. Patient, effective communication with a diverse senior population. Demonstrate level headed decision making in critical situations. Communicate releveant information to kitchen, wellness center, maintenance and housekeeping staff. Complete monthly billing of resident meals/dining room tracking. Create spreadsheetsfor HR and Executive Director. Maintain spreadsheets of non-medical confidential information and emergency contact inforamtion. Recommend and secure dinner, event and ticket reservations; schedule private car, limo and taxi services.

My passion and highest priority: The residents of Keystone and their families. I enjoy being the "face" of Keystone as full time Concierge and as beloved ambassador of Keystone Place in the Litchfield County community. I have developed a significant reputation for leadership due to excellent relationships with employees and my willingness to lead by example.