Detail-oriented professional presenting over 10 years of positive experience in management and customer service roles. Meticulous and hardworking with strong interpersonal and communication skills.
Skills
Excellent verbal and written communication skills
Exceptional creativity and problem solving
Strong interpersonal skills
Genuine commitment to hospitality
Strong critical thinking skills
Staff Scheduling
Superb eye for detail and accuracy
Friendly nature and positive attitude
Education
California Polytechnic UniversitySan Luis Obispo, CA, Expected in 2010 – –Bachelor of Science:Environmental Horticultural Science - GPA:
Minor in Environmental Design
Certifications
ServSafe: Food Protection Manager Certification
Standard CPR/ AED Certification
Work History
Peopable - Concierge Fort Wayne, IN, 02/2020 - Current
Provide hospitality and service excellence by assisting guests with all non-clinical needs
Act as first line of security by implementing safety, emergency, and building access policies and procedures while screening all incoming guests and personnel
Answer all incoming calls and take ownership of guest and colleague questions and concerns, solving issues personally when possible or involving leadership when necessary or beneficial
Help guide guests during their hospital experience: escorting guests when able, introducing them to a volunteer escort, or providing a map and directions when necessary
Assist guests with initial admitting process by greeting, gathering relevant information, verifying the information in Epic, "arriving" the patient appropriately, and collaborating with admitting or the appropriate department to best assist the guest
Confederated Tribes Of Coos, Lower Umpqua, And Siuslaw Indians - Bartender Coos Bay, OR, 05/2017 - 04/2020
Applied excellent organizational and multitasking abilities to handle simultaneous guest, team, and business needs while avoiding unnecessary delays or errors
Cultivated genuine and lasting connections with guests and coworkers through strong interpersonal skills
Maintained accurate cash drawer and POS software organization
Utilized knowledge of food sanitation, safety, and standard preparation techniques when setting up and breaking down the bar daily.
Established systems to enhance efficiency, consistency with products and service, as well as cleanliness and organization
Utilized my knowledge of the preparation and ingredients of all food and beverage items to provide guests with appropriate recommendations based on allergies or dietary restrictions, preferences, or requests
Publicis Groupe Sa - Manager Chicago, IL, 10/2014 - 04/2017
Recruited, evaluated, onboarded, trained and mentored new team members utilizing employee manuals and new hire training materials that I developed
Utilized strong critical thinking skills to effectively problem-solve diverse issues ranging from facility maintenance and mechanical repairs, employee mediation and conflict resolution, to guests' concerns or complaints
Achieved or exceeded financial goals on a regular basis by controlling expenses, optimizing schedules, and regulating inventory
Analyzed Profit and Loss reports and established tactics to increase profitability and lower expenses, while maintaining highest standards in quality of service and products
Maintained inventory of all supplies, compiled orders, and coordinated with multiple vendors
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls, maximize business operational efficiency, and move to more sustainable products
Performed biannual reviews assessing each employee's job satisfaction and performance and developed improvement plans accordingly
Established and maintained positive work environment to enhance retention and productivity
Adjusted job assignments and schedules to keep pace with dynamic business and guests' needs, factoring in processes, employee knowledge and the labor and FTE budgets
Managed, audited, and reported payroll for all employees
Oversaw all restaurant functions and acted as primary food expo
Cb Richard Ellis - General Manager Bloomington, IN, 01/2011 - 10/2014
Delivered in-depth training, mentored and directed team members on effective methods, operations, and procedures while maintaining a positive atmosphere
Effectively managed, audited, and reported payroll and timekeeping for all employees
Maintained inventory of all supplies, complied orders, and coordinated with multiple vendors
Skillfully interacted with external vendors to obtain the best quality and most environmentally sustainable products at the lowest pricing
Spearheaded and performed regular maintenance and repair operations to keep building and equipment in peak condition
Oversaw balancing of cash registers, reconciled transactions, and deposited the establishment's earnings to the bank each week
Worked closely with the owner to develop systems and procedures to improve operational quality, team efficiency, and employee satisfaction
Promoted quickly from an entry level position to managerial positions, which included Events Manager, Wholesale Manager, and Regional Manager of three locations
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