computer system analyst ii resume example with 13+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Resourceful infrastructure Consultant offering excellent blend of technical aptitude and creative ability. With more than 12 years of experience in IT including 10 + years of experience in IT Service Management and delivery.
Skills
End to end experience with full stack visibility including applications, services, Processes and infrastructure
Experience with SSIS, SQL, Powershell, Java, Unix
Very good understanding of cloud technologies and hybrid IT Enterprise environments
Excellent in Stakeholder and Business relationship management
Good with creating baselines, maintaining KB's and lessons learned register
Adaptable to shifting priorities, demands and timelines through analytical and problem-solving skills
Experience in Demand/Capacity management and resource Utilization
Actively involved in value innovations and process improvement
Experienced with following Technologies/Languages: Dynatrace, Splunk , Service-now, CA ITSM, Extraction Master, Batch Processing, Automation, Tableau, Reporting and Analytics , SSIS, SQL, AIX
Professional Experience
06/2014 to Current
Computer System Analyst IIMontana State University, Inc – Bozeman, MT,
Working on a project to get all the key applications monitored and optimized through Dynatrace.(Dynatrace is a software intelligence company providing application performance management, artificial intelligence for operations, cloud infrastructure monitoring, and digital experience management)
Minimize the total MTTR for on boarded applications which in turn helps business and management to successfully execute open Enrollment period
As a part of ESOC team we meet with Application owners/Developers, Dynatrace Administrators, Infrastructure Engineers, Business System Analysts, Incident and Problem Management team to Onboard applications into Dynatrace
Create Dashboards in Dynatrace, train ESOC and App owners on utilizing Dashboards to mitigate issues and assist in major incident management process
Working on a project with Tableau team on creating dashboards to automate healthcheks and analyze incident trends for management
Maintain/support Redwood Application, IPswitch, Biztalk including installing updates troubleshooting issues, Informatica support
Setup EODS batch processing using Redwood automation tool involving complex informatica workflow execution and business critical dependencies
Played a major role in successfully integrating APS Healthcare IT infrastructure/ applications into Universal American corp. This included upgrading/converting more than 100 SSIS packages to match Redwood standards
Create capacity utilization dashboards across all client infrastructure teams for Wellcare. This involved meeting and coordinating with each manager of respective teams. Understand their scope of work, challenges, issues with ticketing systems, bottlenecks. Provide a proper resolution to get most accurate utilization per team, per resource and automate the reports for management to make informed decision
06/2011 to 05/2014
Computer System AnalystLockheed Martin – Palmdale, CA,
Researching, developing and implementing effective solutions to support infrastructure systems and applications running on them including Redwood Cronacle, Business Objects, Informatica, BizTalk, Active Batch
Facilitate the smooth enrollment experience for members as almost all the applications are integrated with each other. All the automated tasks, reports and file transfers between the company and vendors run through all these applications
Work on Continual Service Improvements by identifying the issues in existing processes and try provide proper solution
Suggest value innovations and cost saving ideas to client in existing applications. Manage project resources to assure maximum efficiency, effectiveness and resource utilization
01/2011 to 06/2011
Systems EngineerPerspecta – Basking Ridge, NJ,
Played major role by training and helping Guardian to setup onshore command center to support their nightly batches in Allentown PA
Streamlined procedures by automating arduous tasks to increase efficiency
Performed root cause analysis and created corrective action strategies to mitigate risks
Developed procedures and standards for document control and aided in implementation
Provided hands-on technical support, advice and mentor to all levels of personnel working for Nightly batch support
12/2007 to 12/2010
Systems EngineerPerspecta – Berwyn Heights, MD,
Responsibilities
Proper Resolutions / escalations of the failed activities to ensure customer to trade on the next business day
Checking the server performance and throughput (through vmstat, iostat and topas)
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.