Commercial Operations Manager Resume Example
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COMMERCIAL OPERATIONS MANAGER
Summary
Accomplished and driven Ad Sales Operations Manager successful in improving team effectiveness, growing revenue and increasing customer satisfaction in challenging markets. Critical thinker with strong communication, decision-making and problem solving abilities. Highly accomplished in cultivating and maintaining quality relationships with clientele and business partners. Offering more than 16 years' experience in fast-paced Sales environments.
Highlights
Account
Management
Business
Process Improvements
Revenue Maximization Motivational Leadership Style Captivating Public Speaker Customer Service Expertise Staff Training & Development Performance Tracking & Evaluation |
Microsoft
Office Suite
SharePoint
Gabriel
Dealbuilder
Lotus
Notes
Outlook
|
Experience
Commercial Operations ManagerSep 2015 to Jul 2016
Rollins, Inc － Rancho Cucamonga , CA
Rollins, Inc － Rancho Cucamonga , CA
- Accountable for maximizing revenue through oversight of log production and continuity processes while successfully maintaining on-air creative responsibilities for numerous national accounts
- Ensured direct reports accurately managed inventory and continuity obligations while meeting daily deadlines by monitoring/resolving any conflicts and making certain that all special network and agency requests were sustained
- Created solutions in the areas of inventory, sales reporting, distribution and product upgrades that led to system improvements and streamlined processes
- Managed projects and served as primary liaison between client and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines
- Hired top talent and oversaw/supported their professional development Provided new hires and established teams progressive training opportunities and continuous coaching to encourage professional goal attainment in preparation for advancement opportunity
- Conducted employee annual reviews
Commercial Operations SpecialistDec 2010 to Aug 2015
Baker Hughes Company － Wray , CO
Baker Hughes Company － Wray , CO
- Managed day to day relationships and operations of 80 on-air sponsorship/branded content for the integrated marketing team
- Led internal project status meetings with integrated marketing team to drive marketing campaign optimization
- Developed and implemented internal tracking system to enhance and track integrated marketing campaigns
- Supervised and distributed workload of commercial coordinator and oversaw professional growth
- Created professional business presentations
- Analyzed program data to assist in strategic decision-making
- Improved communication efficiency as liaison between departments, clients and vendors
- Assisted in creating and executing marketing campaigns, including new product introductions and existing product development
- Updated departmental standard operating procedures and database to accurately reflect the current practices
- Helped develop staff with all aspects of training coordination
- Served as mentor to junior team members
- Identified inefficiencies and made recommendations for process improvements
Commercial Operations CoordinatorJun 2004 to Nov 2010
Discovery Communications, LLC － City , STATE
Discovery Communications, LLC － City , STATE
- Backup to manager and other staff members
- Reconciled and reported discrepancies found in records
- Managed quality communication, customer support and product representation for each client
- Served as the departments bilingual Spanish/English customer service representative
- Compiled statistical information for special reports
- Identified and resolved system and account issues
- Assisted in training temporary employees in departmental procedures and internal systems
Network/Commercial Operations CoordinatorJul 2000 to Mar 2004
Discovery Communications, LLC － City , STATE
Discovery Communications, LLC － City , STATE
- Responsible for the program and promo element tracking for Animal Planet Latin and Discovery Kids Latin.
- Tracking tape elements and coordinating audio/video completion for air.
- Act as a liaison between various external and internal vendors.
- Maintain accurate status information of all elements.
Education
Bachelor of Science, Elementary EducationFlorida International University － City, State
Languages
Bilingual English/Spanish
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Resume Overview
School Attended
- Florida International University
Job Titles Held:
- Commercial Operations Manager
- Commercial Operations Specialist
- Commercial Operations Coordinator
- Network/Commercial Operations Coordinator
Degrees
- Bachelor of Science , Elementary Education
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