Commercial Operations Manager Resume Example Discovery Communications, LLC

COMMERCIAL OPERATIONS MANAGER

Summary

Accomplished and driven Ad Sales Operations Manager successful in improving team effectiveness, growing revenue and increasing customer satisfaction in challenging markets. Critical thinker with strong communication, decision-making and problem solving abilities. Highly accomplished in cultivating and maintaining quality relationships with clientele and business partners. Offering more than 16 years' experience in fast-paced Sales environments.

Highlights

Account Management

Business Process Improvements

Revenue Maximization

Motivational Leadership Style

Captivating Public Speaker Customer Service Expertise

Staff Training & Development Performance Tracking & Evaluation

Microsoft Office Suite

SharePoint

Gabriel

Dealbuilder

Lotus Notes

Outlook

Experience

Commercial Operations ManagerSep 2015 to Jul 2016
Discovery Communications, LLC － New York, NY

Accountable for maximizing revenue through oversight of log production and continuity processes while successfully maintaining on-air creative responsibilities for numerous national accounts
Ensured direct reports accurately managed inventory and continuity obligations while meeting daily deadlines by monitoring/resolving any conflicts and making certain that all special network and agency requests were sustained
Created solutions in the areas of inventory, sales reporting, distribution and product upgrades that led to system improvements and streamlined processes
Managed projects and served as primary liaison between client and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines
Hired top talent and oversaw/supported their professional development Provided new hires and established teams progressive training opportunities and continuous coaching to encourage professional goal attainment in preparation for advancement opportunity
Conducted employee annual reviews

Commercial Operations SpecialistDec 2010 to Aug 2015
Discovery Communications, LLC － New York, NY

Managed day to day relationships and operations of 80 on-air sponsorship/branded content for the integrated marketing team
Led internal project status meetings with integrated marketing team to drive marketing campaign optimization
Developed and implemented internal tracking system to enhance and track integrated marketing campaigns
Supervised and distributed workload of commercial coordinator and oversaw professional growth
Created professional business presentations
Analyzed program data to assist in strategic decision-making
Improved communication efficiency as liaison between departments, clients and vendors
Assisted in creating and executing marketing campaigns, including new product introductions and existing product development
Updated departmental standard operating procedures and database to accurately reflect the current practices
Helped develop staff with all aspects of training coordination
Served as mentor to junior team members
Identified inefficiencies and made recommendations for process improvements

Commercial Operations CoordinatorJun 2004 to Nov 2010
Discovery Communications, LLC － New York, NY

Backup to manager and other staff members
Reconciled and reported discrepancies found in records
Managed quality communication, customer support and product representation for each client
Served as the departments bilingual Spanish/English customer service representative
Compiled statistical information for special reports
Identified and resolved system and account issues
Assisted in training temporary employees in departmental procedures and internal systems

Network/Commercial Operations CoordinatorJul 2000 to Mar 2004
Discovery Communications, LLC － Miami, Florida

Responsible for the program and promo element tracking for Animal Planet Latin and Discovery Kids Latin.
Tracking tape elements and coordinating audio/video completion for air.
Act as a liaison between various external and internal vendors.
Maintain accurate status information of all elements.

Education

Bachelor of Science, Elementary EducationFlorida International University － Miami, FL

Languages

Bilingual English/Spanish

Resume Overview

Companies Worked For:

Discovery Communications, LLC

School Attended

Florida International University

Job Titles Held:

Commercial Operations Manager
Commercial Operations Specialist
Commercial Operations Coordinator
Network/Commercial Operations Coordinator

Degrees

Bachelor of Science , Elementary Education

Commercial Operations Manager Resume Example

Resume Score: 80%

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