commercial operations customer service assoiate resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

I am a recently retired individual seeking part time employment working with the public and utilizing my prior experience and skills in the customer service field.

  • Customer Service
  • Calm and Professional Under Pressure
  • Teamwork and Collaboration
  • Multitasking and Prioritization
  • Time Management
  • Excellent Attention to Detail
  • Team-Oriented and Cooperative
  • Verbal and Written Communication
  • Efficient and Detail-Oriented
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Courteous with Strong Service Mindset
  • Inbound and Outbound Calling
  • Administrative and Office Support
  • Document and Records Management
  • Needs Assessment
  • Proactive Self-Starter
  • Data Entry and Maintenance
Work History
03/2009 to 05/2022
Commercial Operations Customer Service Assoiate ATA National Title Group City, STATE,
  • Supported customer service goals and enhanced relations through friendly knowledgeable and positive communications.
  • Provided outstanding service to new and long standing customers by attending closely to concerns and by developing solutions.
  • Addressed inquires, resolved customer issues and managed customer relations.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Operated multi-line phone system and online messaging system to communicate with customers.
  • Organized client contracts, records and reports to strengthen traceability.
05/1991 to 09/2012
Manager, Medical Bill Review Intracorp, A Subsidiary Of Cigna Insurance Company City, STATE,
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Reviewed claims for coding accuracy.
  • Coordinated communications between billing reviewers and insurance carriers.
  • Submitted and accurately processed insurance claims with related medical code verifications and assessments.
  • Used various health record indexes and storage retrieval systems to manage medical billing.
  • Kept operations in full compliance with state, federal workers compensation payment guidelines.
  • Verified proper coding, sequencing of diagnoses and procedures.
  • Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
  • Responded quickly to questions and inquiries via phone and email.
  • Maintained up-to-date understanding of insurance payment practices.
  • Assessed medical codes on patient records for accuracy.
  • Performed with precision by entering data accurately and researching to resolve questions.
  • Maintained knowledge of new or revised codes and industry regulations.
  • Evaluated accuracy of provider charges, including dates of service, procedures, level of care and diagnoses.
  • Performed routine quality assurance audits to promote data integrity.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Built and maintained productive relationships with customers and internal partners.
  • Implemented and facilitated operational facilities to develop customer service protocols and standards.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Developed successful customer relationships and quickly resolved service requests to increase sales.
03/2009 to 05/2012
Receptionist Administrator St. Francis Episcopal Church City, STATE,
  • Handled diverse needs for clients in-person, by phone or through email.
  • Maintained office supply inventory and placed orders to meet demand.
  • Received parcels, routed mail and opened packages for staff.
  • Welcomed visitors and customers by greeting and answering or directing inquiries.
  • Performed data entry and other administrative tasks to support departments.
  • Answered incoming phone calls, routing to appropriate parties throughout office.
  • Greeted and answered customers' questions.
Expected in 06/1990
Associate of Business Administration: Business Administration And Management
Detroit College of Business - Port Huron, MI,

Certification in Medical Billing and Coding

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Resume Overview

School Attended

  • Detroit College of Business

Job Titles Held:

  • Commercial Operations Customer Service Assoiate
  • Manager, Medical Bill Review
  • Receptionist Administrator


  • Associate of Business Administration

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