LiveCareer-Resume

commercial operations customer service assoiate resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

I am a recently retired individual seeking part time employment working with the public and utilizing my prior experience and skills in the customer service field.

Skills
  • Customer Service
  • Calm and Professional Under Pressure
  • Teamwork and Collaboration
  • Multitasking and Prioritization
  • Time Management
  • Excellent Attention to Detail
  • Team-Oriented and Cooperative
  • Verbal and Written Communication
  • Efficient and Detail-Oriented
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Courteous with Strong Service Mindset
  • Inbound and Outbound Calling
  • Administrative and Office Support
  • Document and Records Management
  • Needs Assessment
  • Proactive Self-Starter
  • Data Entry and Maintenance
Work History
03/2009 to 05/2022
Commercial Operations Customer Service Assoiate ATA National Title Group City, STATE,
  • Supported customer service goals and enhanced relations through friendly knowledgeable and positive communications.
  • Provided outstanding service to new and long standing customers by attending closely to concerns and by developing solutions.
  • Addressed inquires, resolved customer issues and managed customer relations.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Operated multi-line phone system and online messaging system to communicate with customers.
  • Organized client contracts, records and reports to strengthen traceability.
05/1991 to 09/2012
Manager, Medical Bill Review Intracorp, A Subsidiary Of Cigna Insurance Company City, STATE,
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Reviewed claims for coding accuracy.
  • Coordinated communications between billing reviewers and insurance carriers.
  • Submitted and accurately processed insurance claims with related medical code verifications and assessments.
  • Used various health record indexes and storage retrieval systems to manage medical billing.
  • Kept operations in full compliance with state, federal workers compensation payment guidelines.
  • Verified proper coding, sequencing of diagnoses and procedures.
  • Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
  • Responded quickly to questions and inquiries via phone and email.
  • Maintained up-to-date understanding of insurance payment practices.
  • Assessed medical codes on patient records for accuracy.
  • Performed with precision by entering data accurately and researching to resolve questions.
  • Maintained knowledge of new or revised codes and industry regulations.
  • Evaluated accuracy of provider charges, including dates of service, procedures, level of care and diagnoses.
  • Performed routine quality assurance audits to promote data integrity.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Built and maintained productive relationships with customers and internal partners.
  • Implemented and facilitated operational facilities to develop customer service protocols and standards.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Developed successful customer relationships and quickly resolved service requests to increase sales.
03/2009 to 05/2012
Receptionist Administrator St. Francis Episcopal Church City, STATE,
  • Handled diverse needs for clients in-person, by phone or through email.
  • Maintained office supply inventory and placed orders to meet demand.
  • Received parcels, routed mail and opened packages for staff.
  • Welcomed visitors and customers by greeting and answering or directing inquiries.
  • Performed data entry and other administrative tasks to support departments.
  • Answered incoming phone calls, routing to appropriate parties throughout office.
  • Greeted and answered customers' questions.
Education
Expected in 06/1990
Associate of Business Administration: Business Administration And Management
Detroit College of Business - Port Huron, MI,
GPA:

Certification in Medical Billing and Coding

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Detroit College of Business

Job Titles Held:

  • Commercial Operations Customer Service Assoiate
  • Manager, Medical Bill Review
  • Receptionist Administrator

Degrees

  • Associate of Business Administration

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: