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Comm Tech 5, Network Maintenance Resume Example

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COMM TECH 5, NETWORK MAINTENANCE
Professional Summary

Proactive Network Maintenance Technician focused on cultivating positive and productive relationships both internally and externally. Punctual and dependable individual capable of working independently as well as with others. Dedicated to providing the highest quality of customer service.

Skills
  • Analytical thinker
  • Preventative maintenance expert
  • Advanced knowledge of HFC networks
  • Detail oriented and organized
  • Proficient troubleshooter
  • Patient and diligent
  • Proactively seeks solutions
  • Vast technical knowledge
  • Computer proficiency
Work History
09/1994 to Current
Comm Tech 5, Network MaintenanceComcast – City , STATE

Responsible for, under limited supervision, performing network troubleshooting to alleviate system outages, analyzing system sweeps to neutralize system anomalies, fiber system preventive maintenance and restoration, and performing basic OTN and headend maintenance.

Responsibilities (include, but not limited to):

  • Troubleshoots and resolves service failures from the fiber node to the CPE.
  • Provides coaching and support to other Technicians for issues relating to installation, service and customer satisfaction of all residential and commercial Comcast applications. 
  • Performs underground location of existing plant using system prints and cable locating equipment in order to prevent cable damage and service interruption.
  • Troubleshoots the plant through the distribution cable to the node in order to restore customer video, CHSI, or CDV as required. Surveys the plant in order to ensure service availability to potential customers.
  • Performs CLI ride-out and track and repair leakage. Works and travels in inclement weather with company provided bucket truck.
  • Performs construction maintenance duties, which includes splicing aerial/underground coaxial cable and equipment.
  • Repairs and/or replaces damaged aerial/underground coaxial cable and equipment.
  • Works within manufacturers rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.
  • Inspects existing bond/ground to ensure compliance with Comcast and NEC requirements.
  • Possesses knowledge of National Electrical Code (NEC), National Electrical Safety Code (NESC), Occupational Safety and Health Act (OSHA), Federal Communications Commission (FCC), Environmental Protection Agency (EPA), Department of Transportation (DOT), American National Standards Institute (ANSI) and various state and local codes.
  • Checks in as well as closes out each job in a timely manner.
Computer Skills
  • Windows OS
  • Microsoft Excel, Outlook
  • PathTrak, Watchtower, Error Reaper, Scout, Flux, Spectra, Noise Patrol, FEC Dashboard
Education
1990
Bachelor of Science: Technology
Northern Illinois University - City, State
1987
Associate of Science: Science
William Rainey Harper College - City, State
1984
High School Diploma:
Palatine High School - City, State
Accomplishments
  • Achievement Award for Best Post Job Integrity 99.9% in February, 2015
  • Achievement Award for November 2014 Outage TTTR 5 min. 
  • Achievement Award for November 2014 Line Call TTTR 7.5 min.
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Resume Overview

School Attended

  • Northern Illinois University
  • William Rainey Harper College
  • Palatine High School

Job Titles Held:

  • Comm Tech 5, Network Maintenance

Degrees

  • Bachelor of Science : Technology
    Associate of Science : Science
    High School Diploma :

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