Responsible for, under limited supervision, performing network troubleshooting to alleviate system outages, analyzing system sweeps to neutralize system anomalies, fiber system preventive maintenance and restoration, and performing basic OTN and headend maintenance.
Responsibilities (include, but not limited to):
- Troubleshoots and resolves service failures from the fiber node to the CPE.
- Provides coaching and support to other Technicians for issues relating to installation, service and customer satisfaction of all residential and commercial Comcast applications.
- Performs underground location of existing plant using system prints and cable locating equipment in order to prevent cable damage and service interruption.
- Troubleshoots the plant through the distribution cable to the node in order to restore customer video, CHSI, or CDV as required. Surveys the plant in order to ensure service availability to potential customers.
- Performs CLI ride-out and track and repair leakage. Works and travels in inclement weather with company provided bucket truck.
- Performs construction maintenance duties, which includes splicing aerial/underground coaxial cable and equipment.
- Repairs and/or replaces damaged aerial/underground coaxial cable and equipment.
- Works within manufacturers rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.
- Inspects existing bond/ground to ensure compliance with Comcast and NEC requirements.
- Possesses knowledge of National Electrical Code (NEC), National Electrical Safety Code (NESC), Occupational Safety and Health Act (OSHA), Federal Communications Commission (FCC), Environmental Protection Agency (EPA), Department of Transportation (DOT), American National Standards Institute (ANSI) and various state and local codes.
- Checks in as well as closes out each job in a timely manner.
