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comcast call center cae2 agent resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.


Certified Phlebotomist - trained in handling basic Health Care Laboratory work

Highlights
  • High customer service standards - people skills
  • Call center management experience
  • Dedicated to process improvement
  • Strong problem solving ability
  • Troubleshooting skills
  • Telecommunications knowledge
  • Proficient in customer account software
  • Telecommunications knowledge
  • Conflict resolution proficiency
  • Retail - Customer Service
  • Gentle and skilled with therapy procedures
  • Geriatrics experience
  • Phlebotomy skills
  • School Volunteer - teachers assistant K-4
Education
Elise P. Buckingham Vacaville , Ca Expected in 2000 High School Diploma : - GPA :

Retail / Customer Service / Communication / Health Care

CSI Vacaville , CA Expected in 2004 : Phlebotomy 1 certified technician - GPA :

Training for lab work in Health Care Field

Accomplishments

Was recognized at Com Cast for Superior Customer Service Skills and moved into the Problem Resolution team to deal with more challenging customer calls - escalation point for customer complaints. Call resolution numbers we recognized for Superior Customer Resolution based on customer surveys


Received company awards 3 years in a row for team work and innovative customer skills. Successfully helped develop and organize updates to training manuals for improved customer relations.

Experience
Comcast - Comcast Call Center -CAE2 agent
City, STATE, 03/2006 - 10/2012

Senior Repair Agent for Comcast Call Center. Handled problematic repair calls for TV, Internet and Phone Service. Escalation point for customer calls with issues pertaining to connection of equipment, customer service escalation and scheduled appointments for service issues. In addition, covered billing and payment questions. Skills required were 60 WPM typing, pass monthly superior customer service measurements / numbers.

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Resume Overview

School Attended

  • Elise P. Buckingham
  • CSI

Job Titles Held:

  • Comcast Call Center -CAE2 agent

Degrees

  • High School Diploma

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