LiveCareer-Resume

collections loss prevention resume example with 19+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

I have over 15 years in Collections , Skip Tracing , Customer Service ,Performing Collection and Loss Recovery Services Utilizing all aspects of Customer Service Tools , Obtain and Evaluate Information to Determine Correct Course of Action.. Strong Communication Skills ..

Skilled committed to addressing customer concerns with speed, accuracy and professionalism.

Highlights
  • High customer service standards
  • Service solutions expert
  • Call center management experience
  • Strong problem solving ability
  • Troubleshooting skills
  • Conflict resolution proficiency
  • Customer service management expertise
  • Devoted to data integrity
  • Negotiation competency
  • Telecommunications knowledge
Accomplishments

Managed call flows ,Exceeded corporate target for customer satisfaction for [many ] months in a row. Earned Distinction as Top Achiever in Each of the Last Three Previous Positions ..

Experience
2001 to 02/2011 Collections , Loss Prevention Sc Fuels | Santa Fe Springs, CA,

Collected customer feedback and made process changes to exceed customer satisfaction goals , Maintained up-to-date records at all times ,Developed effective relationships with all call center departments through clear communication , Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

10/2011 to 06/2012 Collections University Federal Credit Union | West Jordan, UT,

Call Customers that are Past Due & Receive Payments and Make Payment Arrangements. Demonstrated mastery of customer service call script within specified time frames.

09/2012 to 02/2013 Collections Cox Automotive | Roseville, CA,

Collect Casino Debts , Medical Debts , offer Settlements as Payments in Full. Make Payment Arrangements.

06/2013 to 01/2014 Lead Generator Decisive Marketing | City, STATE,

Create Leads for Kitchens and Full Bath Remodels

01/2014 to Current Yes Air, Lead Generator at Home Depot Yes Air | City, STATE,

to Create Leads for Tune Ups of Air Conditioner units , Sales & Repairs

Education
Expected in to to High School Diploma | general El Camino College, Torrance, CA GPA:

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Resume Overview

School Attended

  • El Camino College

Job Titles Held:

  • Collections , Loss Prevention
  • Collections
  • Collections
  • Lead Generator
  • Yes Air, Lead Generator at Home Depot

Degrees

  • High School Diploma

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