I have over 15 years in Collections , Skip Tracing , Customer Service ,Performing Collection and Loss Recovery Services Utilizing all aspects of Customer Service Tools , Obtain and Evaluate Information to Determine Correct Course of Action.. Strong Communication Skills ..
Skilled committed to addressing customer concerns with speed, accuracy and professionalism.
Managed call flows ,Exceeded corporate target for customer satisfaction for [many ] months in a row. Earned Distinction as Top Achiever in Each of the Last Three Previous Positions ..
Collected customer feedback and made process changes to exceed customer satisfaction goals , Maintained up-to-date records at all times ,Developed effective relationships with all call center departments through clear communication , Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Call Customers that are Past Due & Receive Payments and Make Payment Arrangements. Demonstrated mastery of customer service call script within specified time frames.
Collect Casino Debts , Medical Debts , offer Settlements as Payments in Full. Make Payment Arrangements.
Create Leads for Kitchens and Full Bath Remodels
to Create Leads for Tune Ups of Air Conditioner units , Sales & Repairs
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