Communications specialist focused professional with an BA and AA degree,
combined with 5+ years of business communication skills in diverse industries
knowledge of computer software programs, business communications, with the
ability to motivate and maximize performance.
for Account management and customer support
includes extensive training and one-on-one coaching to develop skills, as well as
strengths in Data entry, Operations and public relations.
CO-OP internAug 2016 to Apr 2017 City of Cincinnati － Cincinnati, Ohio
in managing City of Cincinnati accounts, residential property documents, Increased
daily property service orders for water quality treatments. Maintained account
operations for Alexandria Renew Enterprises and Lexington-Fayette Urban County
Government waste water services
· Oversaw all property owners
receive billing statements.
· Arranged residential property transfers
from County Auditors and Clerk of Courts for 10,000+ accounts.
· Designed project spreadsheets
through Microsoft excel and other software programs.
· Accomplished projects ahead of
Scanned documents and
loaded information into database
Sales/Guest Services Nov 2013 to Aug 2014 Menards － Cincinnati, Ohio
customers with any questions or concerns regarding company, products, assisted
with daily operations such as order processing for contractors. Contribute to
special projects and help coordinate activities with other store departments.
managers with incoming inventory and correctly assembled and maintained store
displays for sale.
Assist with loading company
products into customer vehicles following safety procedures.
Generated highly successful sales
and store volume by performing quality and friendly service.
faster and more complete resolution of product issues by developing action
plans for improvement.
Sales associateJun 2012 to May 2013 DSW shoe Warehouse － Cincinnati, Ohio
key role in assisting customers with choosing the right shoe brand that
reflected personal style, maintained established merchandising standards
including sales, and product and promotional display.
constant presence on the sales floor to address customers' needs.
customers up for marketing lists and inform for upcoming promotions and events.
Approached browsing customers and initiate conversations to determine buying preferences.
Customer Service AssociateNov 2011 to May 2012 The Home Depot － Cincinnati, Ohio
Ensured superior customer
experience by addressing customer concerns, demonstrating empathy and resolving
problems on the spot. Prepared promotions by rearranging stock, adding signage,
and retagging merchandise.
Recommended, selected and helped
locate and obtain out of stock products based on customer requests.
Managed order processing of
company products for customer shipping and receiving.
Generated sales and inventory
reports in various databases with data from variety of sources.
Prevented store losses using
awareness, attention to detail and integrity.
Education & Certification
Bachelor of Arts, Communications2017University of Cincinnati － Cincinnati, Ohio, United states
Graduated Magna Cum Laude
Recipient of Ohio war orphans scholarship
Associate of Arts, Liberal arts2015University of Cincinnati, Blue ash College － Cincinnati, Ohio, United States
The Christ Hospital, Cincinnati, Ohio — February 2017-April 2017
Volunteer Services, Oncology, Assistant
Work with the staff to ensure
that medical files are properly placed in their databases.
Assisted patients with day to day
activities such as grooming, walking, and activities.
Managed a clean work environment,
stocked medical utilities.
Utilized strong assessment skills
to determine necessary patient care.
Computer Technology Skills: Proficient with Microsoft Word, Excel, PowerPoint,
Onbase by Hyland: Content Software Management, Spreadsheets, Data Entry, Email.
Writing/Editing, Strategic/Tactical planning, Operations
Assistance, Analytical skills, Time Management, Business merchandising and marketing.