Collected customer feedback and made process changes to exceed customer satisfaction goals.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Addressed customer service inquiries in a timely and accurate fashion.
Maintained up-to-date records at all times.
Developed effective relationships with all call center departments through clear communication.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Formulated and enforced Service Center policies, procedures and quality assurance measures.
Properly directed inbound calls in phone queues to improve call flow.
Coursework in some spanish and sign language.
Coursework in Anatomy, Physiology and Health Assessments
Certified Nursing Assistant
Excellent interpersonal skills
Compassionate and trustworthy caregiver
Effectively interacts with patients and families.
Preparation of healthy meals and snacks
Hospice care provider
Respiratory equipment training
Charting and record keeping
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