Ambitious Certified Nursing Assistant with extensive experience in patient care, and administrative functions. Strong CNA skills combined with ability to evaluate and advocate for patient needs. Proven history of cultivating strong patient rapport to provide exceptional care and patient education. Idaho-Certified CNA bringing 2 years of experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Completed all necessary training and also option training when offered. I have all Idaho regulated safety certifications and am OSHA certified. I am certified to operate a forklift with DIRECTV and am SBCA certified
Conflict resolution techniques
Meticulous attention to detail
Focused on customer satisfaction
Training and development
Management of remote employees
Monitored the daily activities of four different customer support teams, each team consisting of 12-15 people. Provided detailed monthly reports and updates to senior management. Addressed negative customer feedback immediately. Effectively communicated with team members to maintain clearly defined expectations. Resolved customer questions, issues and complaints.
Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction. Recommended changes to existing methods to increase the accuracy, efficiency, and responsiveness of the customer service department.
Lead on and off-site customer support teams across multiple time zones. General warehouse experience with common knowledge of shipping and receiving process, operating forklifts, and overall general safety practices.
Proficient in front office administrative work including payroll back up and dispatch.
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